This topic

BtSport Monthly Pass

desmcintosh — Wed, 03 Feb 2021 14:39:07 GMT

Hi All,

I’ve been trying to buy a BTSport Monthly Pass for the last two weeks, but get an error every time. When I use the website https://www.bt.com/sport/buy/monthly-pass/create-an-account

I enter my name, dob etc. I then put in my postcode, and select my address - when I click on “Continue to Payment” the next screen says, “Sorry, the service is unavailable”.

This error is the same for any address I select for my postcode. If I put in my parents postcode, it takes me to the payment page. I can’t use another address as my payment card is linked to my own address.

Online chat didn’t help, call centre could only push me back to online chat. Terrible customer service.

Very frustrating, missed 3 games for my team already.

Happy to provide my address to someone from BT to sort out.

Thanks, as a last hope!

Des

Re: BtSport Monthly Pass

desmcintosh — Wed, 03 Feb 2021 14:41:46 GMT

To save time - I’ve tried on multiple devices and WiFi and mobile networks, and it all ends the same way. Seems there is a logic problem with the website.

Re: BtSport Monthly Pass

imjolly — Wed, 03 Feb 2021 15:08:19 GMT

sorry but a basic question - is your address in the uk as things changes after Brexit

Re: BtSport Monthly Pass

desmcintosh — Wed, 03 Feb 2021 15:12:07 GMT

Yes, address is in London.

Re: BtSport Monthly Pass

DarrenDev — Wed, 03 Feb 2021 15:32:41 GMT

Confirmed an issue with the web site - it doesn't like that Des's address has both a number AND name in the first line. The only available workaround is to manually enter the address, moving the house name to the second line of the address.
I've raised this with the web team to investigate (they weren't aware of this issue).

Example that fails:
101 Dalmation House
Cruella Row
London
SW1A 1AA

Instead needs to be entered manually as:

101
Dalmation House Cruella Row
London
SW1A 1AA

Re: BtSport Monthly Pass

RamaroHD — Thu, 23 Feb 2023 20:50:39 GMT

I have also been having this issue and entered the address manually like you say yet still get the service is unavailable. sorry your keep say your going to fix it but it been a issue for months now let just buy the damn product already.