https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139743#M1243183 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286999">@Sheila666</a>, welcome to the forum and sorry you cannot access the BT Sport Monthly pass. I've moved your post to create your own thread as the previous thread was solved.</P> <P>Are you using the same email address to log in that was used to sign up to the Monthly pass?</P> <P>When did you order the pass?</P> <P>cheers</P> <P>John</P> Sun, 07 Feb 2021 14:12:00 GMT JohnC2 2021-02-07T14:12:00Z https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139724#M1243182 <P>I have same issue match half way through now</P> Sun, 07 Feb 2021 12:50:16 GMT https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139724#M1243182 Sheila666 2021-02-07T12:50:16Z https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139743#M1243183 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286999">@Sheila666</a>, welcome to the forum and sorry you cannot access the BT Sport Monthly pass. I've moved your post to create your own thread as the previous thread was solved.</P> <P>Are you using the same email address to log in that was used to sign up to the Monthly pass?</P> <P>When did you order the pass?</P> <P>cheers</P> <P>John</P> Sun, 07 Feb 2021 14:12:00 GMT https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139743#M1243183 JohnC2 2021-02-07T14:12:00Z https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139765#M1243184 <P>Hi</P> <P>No the account is in my husband's name&nbsp;</P> <P>We have missed the match now and he is furious.</P> <P>I saw that 1200 accounts had been affected and sorted out so this is obviously a known issue.</P> <P>Will we get compensation for this.</P> <P>Thanks</P> <UL> <LI>Sheila&nbsp;</LI> </UL> <P>&nbsp;</P> Sun, 07 Feb 2021 15:33:12 GMT https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139765#M1243184 Sheila666 2021-02-07T15:33:12Z https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139769#M1243185 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286999">@Sheila666</a>,&nbsp;thanks for getting back to me. I moved your post as you posted on that thread and it was resolved The 1200 accounts affected had the fix put in place so your issue must be a different problem.</P> <P>Sorry your husband missed the match and we need to sort out the access and we can look at compensation once the fault has been resolved.</P> <P>Please can you let me know when he signed up for the Monthly Pass and can you check that the £25 for the pass has been collected?</P> <P>thanks</P> <P>John</P> <P>&nbsp;</P> Sun, 07 Feb 2021 15:39:33 GMT https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139769#M1243185 JohnC2 2021-02-07T15:39:33Z https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139787#M1243186 <P>Hi&nbsp;</P><P>He is on a monthly renewing pass which renewed at the start of Feb and the payment has been taken.</P> Sun, 07 Feb 2021 16:51:55 GMT https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139787#M1243186 Sheila666 2021-02-07T16:51:55Z https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139946#M1243187 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286999">@Sheila666</a>&nbsp;</P> <P>&nbsp;I can have this investigated for you.&nbsp;</P> <P>I've sent you a private message asking for some information.</P> <P>Cheers</P> <P>Stuart</P> Mon, 08 Feb 2021 14:36:02 GMT https://community.bt.com/t5/Archive-Staging/Re-BT-sport-app-says-I-need-to-upgrade-subscription-but-I-ve-got/m-p/2139946#M1243187 StuartH 2021-02-08T14:36:02Z