https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141161#M1243247 <P>Have you checked that the Firestick is updated with the latest software? Sometimes they are often sold perhaps a year after the original manufacture date.</P> Fri, 12 Feb 2021 16:17:28 GMT Carlusha 2021-02-12T16:17:28Z https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141117#M1243243 <P>I downloaded the BT Sport app onto my firestick and it was working fine until today where it’s just stuck on the loading screen (BT Sport logo and 3 bouncing dots).</P><P>I’ve tried rebooting my router and the firestick but nothing is working. Please help!</P> Fri, 12 Feb 2021 14:31:56 GMT https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141117#M1243243 Pipo09 2021-02-12T14:31:56Z https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141149#M1243244 We heard this from a very small number of users, and the only explanation we've come up with so far is that it is getting stuck half way through loading the remote content - possibly an unreliable internet connection, or a very weak Wifi signal?<BR />The bouncing dots means it has successfully connected to our server, but continuously bouncing means it hasn't finished downloading config yet.<BR /><BR />Do other apps open OK? Can you play video in them?<BR />The only suggestion we've been able to make so far is rebooting router and device again. Fri, 12 Feb 2021 15:43:53 GMT https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141149#M1243244 DarrenDev 2021-02-12T15:43:53Z https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141158#M1243245 <P>Hi Darren,</P><P>Yes other apps work fine on the firestick to stream video so it’s strange that it’s only the BT Sport one that doesn’t...</P><P>will keep trying but my internet connection literally has no problems with anything else.</P><P>Thanks</P> Fri, 12 Feb 2021 16:13:03 GMT https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141158#M1243245 Pipo09 2021-02-12T16:13:03Z https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141160#M1243246 OK, sorry about that.<BR />I'm currently working on an update that should hopefully allow us to get the maximum possible detail from a device in circumstances like this, so we can work out exactly what's going on.<BR />You could maybe also try reinstalling the app, in case the cache is somehow corrupt? Fri, 12 Feb 2021 16:16:24 GMT https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141160#M1243246 DarrenDev 2021-02-12T16:16:24Z https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141161#M1243247 <P>Have you checked that the Firestick is updated with the latest software? Sometimes they are often sold perhaps a year after the original manufacture date.</P> Fri, 12 Feb 2021 16:17:28 GMT https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141161#M1243247 Carlusha 2021-02-12T16:17:28Z https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141172#M1243248 <P>Yeah I updated it yesterday <span class="lia-unicode-emoji" title=":crying_face:">😢</span></P> Fri, 12 Feb 2021 16:51:44 GMT https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141172#M1243248 Pipo09 2021-02-12T16:51:44Z https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141174#M1243249 <P>Just tried reinstalling the app and no luck</P> Fri, 12 Feb 2021 16:56:27 GMT https://community.bt.com/t5/Archive-Staging/BT-Sport-app-on-firestick/m-p/2141174#M1243249 Pipo09 2021-02-12T16:56:27Z