This topic

BT Sport unwatchable on BTTV

jethro — Fri, 19 Feb 2021 22:42:41 GMT

Getting frustrated with continuing problem with trying watch - and record - BT Sport channels live on BTTV particularly Premiership Rugby but exhibits problem on all 'streaming channels. This situation is happening far too often.

However I can watch BT Sport on my smart phone and using the BT Sport app on my Samsung TV - but obviously cannot record.

So this points the finger at the BTTV box - which is connected to the BT router via 1000bps BT extenders.

Has anyone else had this problem?This situation is happening far too often

A related issue - why isn't there a facility on the BT TV box to indicate signal quality for the streaming channels - it's available for broadcast channels!

Re: BT Sport unwatchable on BTTV

gomezz — Fri, 19 Feb 2021 23:58:18 GMT

Might help if you told us what the actual problem you are having is?

Re: BT Sport unwatchable on BTTV

jethro — Sat, 20 Feb 2021 01:02:17 GMT

Sorry - got distracted - yep that would help!

Heavy pixellation ( at least 3/4 of screen ) on all BT Sport Channels via BTTV box - using high speed extenders supplied by BT in last year.

Re: BT Sport unwatchable on BTTV

gomezz — Sat, 20 Feb 2021 11:38:27 GMT

Have you tried, just as a test, using an ethernet cable connection instead?

Re: BT Sport unwatchable on BTTV

DavidM — Sat, 20 Feb 2021 11:50:13 GMT

Hi @jethro and welcome back.

Sorry you're getting pixilation issues. @gomezz is right. We need to rule out the adaptors as a potential problem so can you connect directly with ethernet and let us know if it helps?

Cheers

David

Re: BT Sport unwatchable on BTTV

gomezz — Sat, 20 Feb 2021 16:08:03 GMT

Or if no long enough cable to hand then trying resetting the adapters.

Re: BT Sport unwatchable on BTTV

jethro — Sat, 20 Feb 2021 23:40:36 GMT

Couldn't reply earlier - thanks for suggestions.

Without trying out your suggestions things have gone back to normal so BT Sport actually recorded as required.

So unclear what caused the problem - it's sporadic which is worrying - but not unusual. in my experience.

I still wonder why there is no functionality implemented in the BT TV STB to display the quality of the broadband signal being delivered to the STB

Re: BT Sport unwatchable on BTTV

gomezz — Sun, 21 Feb 2021 08:36:46 GMT

That sort of information is available by looking at the router / Home Hub.

Re: BT Sport unwatchable on BTTV

jethro — Mon, 22 Feb 2021 00:17:55 GMT

@gomezz - thanks - just accessed hub and there is a load of info on individual connections - this was all new to me - interesting how many devices I have connected !

Whilst there is information on the amount of data that passed through each connected device, there appears to be no info on the actual data rate to the individual device - am I missing something?

In looking at all the devices attached to the hub , I could not see my Skybox identified as a STB but there is something connected which is described as a games console - I don't have one in the house - so by elimination this must be the Skybox.

Also this afternoon the heavy pixellation was back - across 'streamed' channels on BT TV including BT Sport, AMC etc. Before I could do the reset as recommended there was a local power cut - when power was restored, lo and behold, the 'streamed' channels were OK - even BT Sport HD but the damage was done - most of the rugby was lost.

Re: BT Sport unwatchable on BTTV

gomezz — Mon, 22 Feb 2021 09:21:11 GMT

Premiership rugby matches are available to watch on catch up - those shown on the main channels are anyway. I can recommend making time to watch London Irish v Bristol.

Re: BT Sport unwatchable on BTTV

jethro — Mon, 22 Feb 2021 12:09:58 GMT

Thanks - was aware of the replays but when I looked on Sunday afternoon all I could find were 3 min highlights - I assume that BTS don't produce the extended highlights till later in weekend - saw the back end of LIR v BB when power restored here - looks great - a bit more exciting than my team's win over Gloucester.

Still musing on the issue re signal quality at the BT STB - would be really useful tool but perhaps BT are concerned this would be something customers could use to 'beat them up' over broadband speeds!