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BT Sport - Error code IPC6023

OscarB33 — Sat, 20 Feb 2021 10:43:57 GMT

Having issue getting all BT Sports channels through You View box. Done all the checks as advised via help and even run a new cable between router and you View box with no joy.

Spoken to BT three times now on last call I was advised there is a known issue and currently waiting time is 7 days.

Anyone else experiencing same issue at this time?

Re: BT Sport - Error code IPC6023

OscarB33 — Sat, 20 Feb 2021 12:55:12 GMT

UPDATE - Unfortunately missed tech teams call. Followed instructions on voicemail, turned router off (which I’d already done numerous times), then had to reset You View box to factory setting which loses all your recorded programmes (annoying).

And guess what problem still exists 😡, why am I getting the feeling this is going to drag on !!!

Re: BT Sport - Error code IPC6023

Les-Gibson — Sat, 20 Feb 2021 13:15:25 GMT

IPC6023 is a well known network error, it means loss of Multicast packets (which BT TV relies on) and can be be due to a fault on your home network and outside your home.

Press the Help button on your YouView remote control and follow the diagnostics on there, if the problem persists (50/50 chance that it will) then both @DarrenW & @Gemma_P are familiar with this error

Re: BT Sport - Error code IPC6023

OscarB33 — Sat, 20 Feb 2021 13:32:59 GMT

Thanks Les

Tried all the help advice, I even ran a new cable between router and You View box, but still getting same error. Guess I have to wait for BT to get back in touch with me.

Re: BT Sport - Error code IPC6023

Les-Gibson — Sat, 20 Feb 2021 13:37:33 GMT

I don't think you'll have to wait that long.

I tagged DarrenW and Gemma_P in my last post, from what I've seen on this forum they're both pretty quick to respond and both seem to know their stuff.

Re: BT Sport - Error code IPC6023

BobR6 — Sat, 20 Feb 2021 14:34:47 GMT

I share your frustration. I'll certainly not rush to reset to factory settings. Been trying to call BT but can't get through. So annoying when everything works fine one day then nothing the following.

Re: BT Sport - Error code IPC6023

Les-Gibson — Sat, 20 Feb 2021 14:44:28 GMT

@BobR6

Reading your original post, I would hazard a guess that powering down your mini-disc for a minute or so will resolve your problem

Re: BT Sport - Error code IPC6023

NeilO — Sat, 20 Feb 2021 16:18:51 GMT

Hi @OscarB33 and @BobR6 I'm really sorry to see you're having problems with your BT Sport channels.

Do you have a full-fibre line? If you do can you try a reset on the Openreach Hub by following the steps on this link and let me know if that helps?

Thanks

Neil

Re: BT Sport - Error code IPC6023

OscarB33 — Sat, 20 Feb 2021 18:25:49 GMT

Hi Neil

Yes that’s worked. Thank you very much.

Re: BT Sport - Error code IPC6023

NeilO — Sat, 20 Feb 2021 18:30:01 GMT

Hi @OscarB33 That's great, I'm glad it worked for you.

Cheers

Neil

Re: BT Sport - Error code IPC6023

BobR6 — Sun, 21 Feb 2021 07:28:58 GMT

Thanks for getting back to me. Tried that yesterday and just tried it again leaving it off for much longer than a minute. Still no luck - same error message.

Re: BT Sport - Error code IPC6023

NeilO — Sun, 21 Feb 2021 08:54:13 GMT

Thanks for trying that @BobR6 I'm sorry it didn't work. How is the BT TV box connected to your Hub? If you're using extenders can you try a reset on them?

If that doesn't help I've sent you a private message so you can get in touch and we'll be happy to get this looked into.

Thanks

Neil

Re: BT Sport - Error code IPC6023

BobR6 — Sun, 21 Feb 2021 15:39:57 GMT

Hi Neil. Yes that worked for me too. Thanks for your help.

Re: BT Sport - Error code IPC6023

NeilO — Sun, 21 Feb 2021 15:52:35 GMT

@BobR6 Nice 1, enjoy the football 👍

Re: BT Sport - Error code IPC6023

ninjajellybean — Thu, 27 Apr 2023 19:05:59 GMT

What if you dont have a bt router?

I dont think this is a misconfiguration issue since it works fine and the cuts out. And we never used to have this issue until recently.

I think the bandwidth maybe over utilized all of a sudden on my wan interface? this never used to happen until recently. Nothing has changed on my network, so leads me to ask what are bt doing differently now? snooping more intensly? hmmmmmm

Re: BT Sport - Error code IPC6023

Sandpit — Sun, 30 Apr 2023 19:38:30 GMT

I have this issue but not in bt sport channels but any Freeview channel.

It has meant that I can't access any television channels in all the time I have had a BT TV Box Pro with one of its selling points being that it can stream channels over the internet without the need of an aerial.