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IPC6023 error message

BobR6 — Sat, 20 Feb 2021 14:07:26 GMT

After many months viewing with no problems I got IPC6023 message and lost BT Sport channels. BT Player still works as do other apps such as BBC iplayer. Followed previous advice posted on the community I restarted hub and box. I am connected (set up by BT engineer) via cable from mini disc to youview box. It is not practical to connect youbox direct to router.

Re: IPC6023 error message

NeilO — Sat, 20 Feb 2021 18:32:54 GMT

Hi @BobR6 I'm sorry you're getting that error message. I posted on the other thread you replied on but I'm not sure if you seen it.

Do you have fibre to the premises broadband connection? If you do try powering off the white Openreach ONT and let me know if it fixes this?

Thanks

Neil

Re: IPC6023 error message

Izwiz — Sun, 28 Feb 2021 15:21:27 GMT

Hi @NeilO

I read this post after spending a couple of hours with Tech Support on the phone trying to reolve an IPC6023 error on all my subscription channels. We tried everything (almost) including TV Box reset,s Smart Hub resets and some behind the scene resets and all failed to reolve the issue.

We didn't try resetting the ONC, which I done today, and immediately all Sub channels worked again. This definately resolved the issue.

Many thanks for the post!

Re: IPC6023 error message

JohnC2 — Mon, 01 Mar 2021 10:21:49 GMT

Hi @Izwiz, thanks for visiting the forum and, good to hear that you found the solution to fix the error. 🙂

cheers

John

Re: IPC6023 error message

DavidM — Mon, 12 Apr 2021 12:42:29 GMT

Thanks for letting me know the engineer was able to get this sorted for you @BobR6.

Cheers

David