https://community.bt.com/t5/Archive-Staging/Help-with-ID003-issue-please/m-p/2144225#M1243364 <P>I recently upgraded my TV package but as I already had a NOW TV account using the email address my BT account is under I had to use an alternative BT email address I have in use. Now I can't access BT Sport on the APP and I am assuming that this is due to the fact that my sport is no longer registered under the main account. I have tried the online chat a few times without success to get the issue sorted. I have tried changing my user name in the account profile but because the email address is in use or already registered it won't let me. Can anyone give a clue as to how I can get around this?</P> Tue, 23 Feb 2021 16:08:25 GMT Fiona518 2021-02-23T16:08:25Z https://community.bt.com/t5/Archive-Staging/Help-with-ID003-issue-please/m-p/2144225#M1243364 <P>I recently upgraded my TV package but as I already had a NOW TV account using the email address my BT account is under I had to use an alternative BT email address I have in use. Now I can't access BT Sport on the APP and I am assuming that this is due to the fact that my sport is no longer registered under the main account. I have tried the online chat a few times without success to get the issue sorted. I have tried changing my user name in the account profile but because the email address is in use or already registered it won't let me. Can anyone give a clue as to how I can get around this?</P> Tue, 23 Feb 2021 16:08:25 GMT https://community.bt.com/t5/Archive-Staging/Help-with-ID003-issue-please/m-p/2144225#M1243364 Fiona518 2021-02-23T16:08:25Z https://community.bt.com/t5/Archive-Staging/Help-with-ID003-issue-please/m-p/2144230#M1243365 <P>Can you please <A href="https://community.bt.com/t5/notes/composepage/note-to-user-id/255971" target="_self">send me a DM</A> with your account details&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/287717">@Fiona518</a>&nbsp;- this sounds like it may need manual intervention.</P> Tue, 23 Feb 2021 16:15:10 GMT https://community.bt.com/t5/Archive-Staging/Help-with-ID003-issue-please/m-p/2144230#M1243365 DarrenDev 2021-02-23T16:15:10Z