This topic

ID003 error

Sonny-95 — Wed, 24 Feb 2021 10:09:17 GMT

Hi,

I know many people have posted before regarding the matter, but i cant find any other way to resolve the issue.

I can't log into the BT sport app even though i have just renewed my contract where it allows me access to BT sport for mobile and it is coming up with the ID003 error.

Any help would be appreciated

Thanks

Re: ID003 error

DarrenDev — Wed, 24 Feb 2021 10:10:44 GMT

Have you followed the guidance at www.bt.com/help/id003 ?

Re: ID003 error

Sonny-95 — Wed, 24 Feb 2021 10:13:37 GMT

My mobile package is with BT not EE.

Re: ID003 error

DarrenDev — Wed, 24 Feb 2021 10:15:53 GMT

See the second line on the above link "I have BT Sport with BT Broadband, BT Mobile, BT Business, or on Sky"

Re: ID003 error

Sonny-95 — Wed, 24 Feb 2021 10:22:35 GMT

I am the account holder, when i go to my products it asks me to add BT sport and then says i have to pay for the package.

Re: ID003 error

DarrenDev — Wed, 24 Feb 2021 10:24:32 GMT

OK. Check this page for more details on how to request it, if your mobile contract is eligible: https://www.bt.com/mobile/sport

Re: ID003 error

Sonny-95 — Wed, 24 Feb 2021 10:25:01 GMT

It says i have an order which is uncomplete, but when i go onto my previous orders it says all are complete.

Re: ID003 error

DarrenDev — Wed, 24 Feb 2021 10:28:04 GMT

OK. Please send me a DM with your BT account number so that I can take a look - if an order has become stuck then it'll prevent you progressing any further orders.