This topic

BT Sport App ultimate "loading"?

Dawson — Sat, 27 Feb 2021 13:05:54 GMT

Using the app on a Sony TV, ultimate picture quality is fantastic but the experience is ruined by the constant interruption of the "Loading" icon. This only happens on the Ultimate channel all the others are fine.

My TV is hard wired to my router and my internet connection is fine, I frequently watch 4k content on other apps with no problem.

Re: BT Sport App ultimate "loading"?

Dawson — Sun, 28 Feb 2021 12:48:13 GMT

Watching LEI v ARS on ultimate 4k but NOT HDR and it's playing fine with no buffering.

Re: BT Sport App ultimate "loading"?

DarrenDev — Mon, 01 Mar 2021 10:08:00 GMT

This has been mentioned quite a lot, and we're investigating - we'll fix it as soon as we can. Sorry for the inconvenience.

Re: BT Sport App ultimate "loading"?

Dawson — Fri, 05 Mar 2021 18:26:11 GMT

I just updated the app and now it won't open at all!

Re: BT Sport App ultimate "loading"?

DarrenDev — Fri, 05 Mar 2021 18:29:05 GMT

There haven't been any updates to the TV app since December @Dawson, but we did release an update to the mobile app last night.
There's another thread on here where a user with a Sony TV has been given the mobile app by mistake - it sounds like Google is incorrectly delivering the mobile app to TVs. I'm now investigating.

Re: BT Sport App ultimate "loading"?

Dawson — Fri, 05 Mar 2021 19:08:08 GMT

Thanks for the quick reply, sounds like I've been given the mobile app by mistake also.

Re: BT Sport App ultimate "loading"?

Dawson — Fri, 05 Mar 2021 19:16:49 GMT

My Sony TV is showing version 8.9.2 on the app.

Re: BT Sport App ultimate "loading"?

DarrenDev — Fri, 05 Mar 2021 19:19:29 GMT

Confirmed - I'm now working on updates to both the mobile app (to stop this happening again) and TV app (to fix TVs that have already upgraded).
Google can take a few hours to approve updates, so unfortunately it may not be until tomorrow morning that this is sorted.

Re: BT Sport App ultimate "loading"?

DarrenDev — Fri, 05 Mar 2021 22:31:12 GMT

The update has now been approved, and should appear in the Play Store in the next few minutes. Sorry for the inconvenience.
Frustratingly, we have another update for the loading issue (plus loads more) currently in test but it's too soon to release it to live. It'll will be released in 2 weeks after we've tested it thoroughly.