This topic

sports app and chromecast

Jimlad1 — Fri, 12 Mar 2021 14:10:16 GMT

As of this week my sport app gives me a message that it cannot find my chromecast. I have done all the usual rebooting etc. The lady on the helpline did her best but had no idea, and has passed on the problem elsewhere, and I am awaiting a reply. I have put the app on an old phone and got the same message. The app on my wife's ipad (running Apple) works fine.

Has anyone else had this problem?

Re: sports app and chromecast

DarrenDev — Fri, 12 Mar 2021 14:14:41 GMT

A few people @Jimlad1 - I'm currently working with Google to work out what's going on.
Previous versions of the BT Sport app would just not show the app icon at all if no devices were found on the network, and this caused customers to complain thinking that we'd removed Chromecast support from the app. This update changed that behaviour to show the cast icon but then show help on how to fix the problem yourself by rebooting devices - this doesn't appear to be working for some users.
I'll get a fix released as soon as I can.

Re: sports app and chromecast

Jimlad1 — Fri, 12 Mar 2021 14:21:12 GMT

Thank you. It puts my mind at ease that I am not being an idiot unable to fix a simple problem!

Re: sports app and chromecast

Jimlad1 — Tue, 16 Mar 2021 10:33:43 GMT

Have you been able to make any progress on this yet?

Re: sports app and chromecast

DarrenDev — Tue, 16 Mar 2021 12:46:59 GMT

We've still been unable to replicate this issue ourselves or find the cause. Google haven't come up with anything yet either.

What I've done instead is change the process a little, to give the Google cast service more of a chance to find devices. I think it also makes things clearer for the user on what is happening.

If there genuinely is still an issue with devices not being discoverable then it's not going to fix that, but the new code also adds logs for us to assess how big a problem this is.

The update will be available on the beta channel either later today or tomorrow, and then released to everyone late on Sunday evening.

Re: sports app and chromecast

Jimlad1 — Tue, 16 Mar 2021 14:02:16 GMT

Thanks for prompt reply. Will wait with fingers crossed.

Re: sports app and chromecast

Jimlad1 — Mon, 22 Mar 2021 21:51:54 GMT

Don't know what you have done but it is all working again. Well done!