https://community.bt.com/t5/Archive-Staging/monthly-pass-not-working/m-p/2153560#M1243939 <P>payment has been taken and is pending in my bank account but i cant access the app and haven't received any email from BT confirming the purchase, I have been on hold for half an hour what's happening.&nbsp;</P> Tue, 06 Apr 2021 16:43:54 GMT wjoyce87 2021-04-06T16:43:54Z https://community.bt.com/t5/Archive-Staging/monthly-pass-not-working/m-p/2153560#M1243939 <P>payment has been taken and is pending in my bank account but i cant access the app and haven't received any email from BT confirming the purchase, I have been on hold for half an hour what's happening.&nbsp;</P> Tue, 06 Apr 2021 16:43:54 GMT https://community.bt.com/t5/Archive-Staging/monthly-pass-not-working/m-p/2153560#M1243939 wjoyce87 2021-04-06T16:43:54Z https://community.bt.com/t5/Archive-Staging/monthly-pass-not-working/m-p/2154194#M1243940 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/289176">@wjoyce87</a>&nbsp;</P> <P>Welcome to the BT Community and thanks for your post!</P> <P>I'm sorry for the problems you've been having getting set up on the BT Sport monthly pass.&nbsp; I appreciate the time that you spent on the phone trying to get this sorted out.</P> <P>Is everything resolved now and are you able to watch the BT Sport content?&nbsp; If you're still having problems post back and we will give you a hand from here.</P> <P>Cheers,</P> <P>Robbie</P> Fri, 09 Apr 2021 08:10:32 GMT https://community.bt.com/t5/Archive-Staging/monthly-pass-not-working/m-p/2154194#M1243940 RobbieMac 2021-04-09T08:10:32Z