This topic

Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Tue, 13 Apr 2021 06:47:22 GMT

Good morning.
Does anyone know the reason for:
"Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick?"

I wish to get the BT monthly pass but my only option would be via the Fire stick.

Are there any plans to change this please?

Many thanks.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

DarrenDev — Tue, 13 Apr 2021 07:20:29 GMT

Where are you seeing that note @Leemus ?

You definitely can use a BT Sport Monthly Pass to watch BT Sport on an Amazon Fire Stick.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Tue, 13 Apr 2021 07:30:38 GMT

Hi there Darren,

on the following link:

https://www.bt.com/sport/monthly-pass

if you scroll down and click on:
Which devices can I watch the BT Sport Monthly Pass on?

it states:

The BT Sport Monthly Pass Pass allows you to watch through the BT Sport app on iOS, Android, Chromecast, Chromecast with Google TV, Samsung Smart TV, Xbox One, Apple TV, Android TV, NOW TV devices, Amazon Fire TV devices, Roku players, and Sony PlayStation 4. You can also watch online at sport.bt.com

Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick or a set-top box from any TV provider. This includes BT, Sky and Virgin.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

DarrenDev — Tue, 13 Apr 2021 07:33:28 GMT

Ah ok thanks. I'll get that updated. See how it says you can in the first paragraph, but then you can't in the second.

We launched Amazon Fire app a few weeks later than the others, which is why that temporary caveat was put in there.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Tue, 13 Apr 2021 07:59:07 GMT

Hi Darren,

Thanks for the prompt response.

So are you saying that BT Sports CAN be watched via the app on Amazon Fire Stick?

Many thanks.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

DarrenDev — Tue, 13 Apr 2021 08:00:08 GMT

Definitely @Leemus. It's one of our most popular platforms.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Tue, 13 Apr 2021 08:05:31 GMT

Understood.

Thank you for the clarification.

All the best,

Leemus.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

DarrenDev — Tue, 13 Apr 2021 12:37:50 GMT

The web site has now been updated to remove the incorrect message. Thanks again for taking the time to report this.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Tue, 13 Apr 2021 13:24:58 GMT

My pleasure. I look forward to being offered some kind of discount before subscribing 🙂

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Wed, 14 Apr 2021 06:35:53 GMT

Morning Darren, hope you're ok.

So, just so that you know, i spent 30 minutes on the phone to BT last night.

They tell me that the monthly BT Sport pass isn't available for Amazon Fire Stick.

The only way that i can get it is if i sign up for a BT TV Box. After the call i went to check out the T&C's and on the deal that the chap was explaining to me, the sport only comes as SD. If i want HD it's an extra £5 month.

Who watches sport in SD these days?

That aside, i think there's some serious conflicting information on what is and isn't possible.

You may wish to investigate. I see the website has been updated but, if what the help centre chap was telling me last night is true and that the Monthly Sports Pass isn't available for Fire Stick, then you may wish to revert back to what i was seeing on the website this time yesterday.

All a bit confusing really.

Cheers.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

DarrenDev — Wed, 14 Apr 2021 07:26:26 GMT

Sorry you're having a confusing time of this @Leemus

Do you have an account with BT at the moment? Was it used to verify you on the call last night? If so, can you please send me a DM with your BT landline number so that I can find the call and listen to it? I'd like to confirm exactly what was said, and educate the helpdesk if needed. We don't support Amazon tablets. That's the only thing I can think maybe the helpdesk were getting confused with.

Why did you call the helpdesk in the first place though? Simply go to https://www.bt.com/sport/monthly-pass and buy a pass. Then use the BT ID you created as part of that process to log into the BT Sport app on your Amazon Fire Stick. I can 100% guarantee that it does work.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Wed, 14 Apr 2021 08:27:56 GMT

Hi Darren,

Yes, i have BT super fast fibre and 3 x mobile SIM cards. I have been a customer of BT for some time.

I spoke to a chap named Simon via the 0800 800150 number (i believe i chose option 3).

I made the call from my mobile, rather than the landline. Time of call was around 19:09

I'm not sure how i direct message you. Happy to if you can advise please.

I wouldn't worry too much as i have spent quite a bit of time on this and, if i'm honest, i think BT need to sharpen up a little...it's in BT's best interests in my opinion (for what it's worth :-))

So far, i have encountered some iffy information on the website, i've spent half on hour on the phone to a technical chap who tells me that i cannot get the monthly pass on Amazon firestick (after being advised that in fact i can), and i have then been offered an alternative option (BT TV Box), but not told that a:) my broadband contract will renew for another 24 months (it was made to sound that only the BT Sport pass was a 24 month contract), and b:) if i want the sport in HD (who watches sport in anything else these days?) then that will be an extra £5 month. I only found out this information by later asking the question via the online 'Chat' facility.

I just feel that there is a lack of transparency when it comes to the information given, possible incorrect information on the BT website, and i'm still not sure whether or not the BT Sport Monthly Pass will work on Amazon Fire Stick.

All a tad frustrating really sir.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

DarrenDev — Wed, 14 Apr 2021 09:17:09 GMT

Thanks for the account details Leemus. I've spoken to Simon and informed him of his mistake.
I'm sorry you've had such a poor time of this - I agree we need to sharpen things up, and I thank you for pointing these errors out so that I can get them corrected. We launched the monthly pass option in December 2019, and Amazon Fire Stick in September 2020, so we really should be sorted with all this by now.

For the contract renewal, you would have been made aware of the terms later in the call - before you were signed up. As BT TV is only delivered over BT Broadband, a contract on TV requires a contract on Broadband.

Just to reiterate again - BT Sport Monthly Pass is definitely usable on Amazon Fire Stick.

Re: Please note: you can't watch the BT Sport Monthly Pass on an Amazon Fire TV stick

Leemus — Wed, 14 Apr 2021 10:17:57 GMT

Understood Darren.

I hope you didn't given Simon a hard time 🙂
As i saw it, he was only being advised by his superiors as he went offline for a while to check.

Thanks for the update.

I think i'll leave things for now anyway.

Glad you've managed to tidy things up.

All the best,

Leemus.