This topic

ESPN and Boxing Nation not working on BT app on Andorid Tablet

baseballfan — Fri, 16 Apr 2021 16:54:50 GMT

All BT sports channels up to and including Wednesday 14 April were working just fine on my tablet.

Now, BT Sports 1,2, and 3 working perfectly

ESPN (which I use to watch late night baseball) - now all I get is sound - absolutely no picture at all.

Same with Box Nation (not a channel I watch but including the information).

I uninstalled and re-installed the app (8.10.1) but same situation.

Very frustrating - any suggestions?

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

DarrenDev — Fri, 16 Apr 2021 20:00:08 GMT

Is your tablet a Hudl 2 by any chance @baseballfan ?

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

baseballfan — Sat, 17 Apr 2021 00:01:01 GMT

YES IT IS !!😂

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

DarrenDev — Sat, 17 Apr 2021 07:54:15 GMT

Not good news then I'm afraid.

We're making a few changes to enable strong content protection on our content. This is a requirement from the football leagues to stop piracy.

The Hudl 2 is the first casualty of these changes. The secure hardware decoder in the Hudl 2 has a fault, causing the video to just display a few frames and then give up. We've spent many hours this week trying to find a combination that works, but no luck.

In the next app release we've added a message that tells users the device is no longer supported and unable to play the video.

I know this is disappointing as the Hudl 2 was a popular device, but there really isn't anything we can do.

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

baseballfan — Sat, 17 Apr 2021 09:35:28 GMT

Thank you for the very detailed and prompt explanation. I tried the app on another Hudl 2 we have and had the same result - so figured it was device related.

What I find strange - up to 2 days ago all was working perfectly. You then mention about protecting football content, yet I can view BT Sport 1,2,and 3 (the channels with football content) perfectly on the Hudl 2.

It's confusing that NON FOOTBALL channels (ESPN and Box Nation) are the ones NOT WORKING.

I have an iphone where the BT Sports app is working perfectly for ESPN - is there a way I can somehow view that on either the tablet or on another TV I have that is not connected to the BT viewing box? Many thanks for your help

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

DarrenDev — Sat, 17 Apr 2021 10:34:29 GMT

We're still working on it. We'll be turning it on and off across various channels and events over the next few weeks, across different devices. We need to get a full assessment of performance and reliability before we turn it on for everything.

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

baseballfan — Sat, 17 Apr 2021 13:02:23 GMT

Is there a way I can watch BT sports channels on a 2nd TV? Do I just get another BT viewing box?

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

DarrenDev — Sat, 17 Apr 2021 20:58:47 GMT

A cheaper option would be a media stick of some description ... any of these would do:

https://shop.bt.com/category/electronics,tv-and-home-entertainment,media-players-and-streaming/11228

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

baseballfan — Mon, 19 Apr 2021 09:13:20 GMT

What a great job by your team !! Yesterday I tried the app on the Hudl 2 and it works perfectly across ALL BT Sports channels - including ESPN !!

Thanks again for getting this fixed so quickly - very much appreciated

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

DarrenDev — Mon, 19 Apr 2021 09:16:27 GMT

I'd like to say we've fixed it, but we really haven't @baseballfan - as I mentioned above, you'll find that it works on and off across different channels as we test out all our content options. Very shortly, all live channels will stop working on the Hudl 2 permanently.

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

baseballfan — Wed, 05 May 2021 10:02:38 GMT

Thanks for your reply - it's unfortunate that the app will no longer work on the Hudl 2.

I have another laptop that runs Windows 10 - I have tried to watch BT Live on different browsers (Edge, Chrome, Firefox) - but I am getting "hesitation" and "interruptions".

When I watch baseball on MLB.TV it defaults to 6600 kbps which sometimes can cause the same hesitation. However I can change the speed setting to say 2950 kbps - on my laptop this does not affect the picture quality, but I get a perfect stream

Is there a way to change this setting when watch BT Sports Live on my laptop? Or any other recommendations to settings to help me get a steady stream?

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

DarrenDev — Wed, 05 May 2021 12:33:37 GMT

Could you please send me a DM with the BT ID you're using @baseballfan ?

I'll check the stats for any clues.

Re: ESPN and Boxing Nation not working on BT app on Andorid Tablet

baseballfan — Wed, 05 May 2021 13:45:21 GMT

Done - many thanks for the help Darren