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BT Sport and Chromecast not working for Live Rugby

clivesouth — Mon, 26 Apr 2021 10:57:41 GMT

Over the weekend BT Sport App would not let me Chromecast any live Rugby. This happened on Saturday and Sunday. It would cast highlights broadcasts and - very strangely - it would cast Sunday evening live football - but not live Rugby. The message on the TV was not an error code, but telling me I could no longer cast and directing me to download the BT App for my Smart TV (but the Panasonic Smart TV app Store doesn't contain BT Sport). I looked for recent posts, but none specifically addressed this. Paying for BT Sport but only being able to watch on a Phone is not the best family experience.

Anyone else experience this, or know the answer?

Re: BT Sport and Chromecast not working for Live Rugby

clivesouth — Mon, 26 Apr 2021 11:01:07 GMT

To add detail to my post, I tried casting from an iPhone and an iPad, both running the latest OS (14.4.2) to a genuine Chromecast connector.

Re: BT Sport and Chromecast not working for Live Rugby

imjolly — Mon, 26 Apr 2021 11:01:31 GMT

there are other similar post if you use search facility

from memory the fix was to uninstall app and then reinstall from play store

Re: BT Sport and Chromecast not working for Live Rugby

DarrenDev — Mon, 26 Apr 2021 11:04:09 GMT

No need to reinstall anything.

We're investigating why Chromecast of live channels from Apple devices was triggering invalid behaviour over the weekend. This was mitigated at around 7:30pm yesterday and will now work OK again.

Re: BT Sport and Chromecast not working for Live Rugby

clivesouth — Mon, 26 Apr 2021 11:52:25 GMT

Hi - thanks for the reply. I tried that on the iPhone (by then I had reverted to watching the game on my Laptop with a HDMI Cable to the TV), but that didn't work.

Re: BT Sport and Chromecast not working for Live Rugby

MJH62 — Wed, 28 Apr 2021 04:57:12 GMT

As per the sticky post at the top of the page, you can no longer use an HDMI cable to connect from a lap-top watch sport on a tv.