another ID006 query

DWPsmilingpolitely — Sun, 16 May 2021 15:17:57 GMT

Hi,

My order summary (including BT Sport Pack on Sky) says that whilst waiting for installation I can watch BTSport online. Except I can't access it via the BT Sports app on an LG TV. I get an ID106 error when I enter log in details. I've uninstalled the app, changed the the password, shouted etc... Also attempting to log on to BTSport website - apparently I need to upgrade the package - I don't understand this either, as I thought I had the top package.

Cursory google-fu suggests answers are hidden behind DM - Can't see how to activate this.

Help! Thanks in advance

Smiling politely

Re: another ID006 query

DarrenDev — Sun, 16 May 2021 15:30:10 GMT

First thing to check would be your BT ID profile - https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-online-player

(I know the instructions say BT TV, but it's the same for sport too)

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another ID006 query

Re: another ID006 query