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BT App Extra - but only 2 devices

ozsat — Fri, 21 May 2021 15:08:41 GMT

So I have 'BT App Extra' added to my subscription which allows 4 registered devices to be registered.

However, some time during the past few weeks the limit on my account has dropped back to 2.

Values and Billing say 'BT App Extra' is still active - and faults say it is too and can also see it is no longer working.

I'm told two other subscribers have now called in with the same issue.

This is for use of the 'BT TV' app - and not the 'BT Sports' app which has it own system of any 2 devices active at once - whereas 'BT App Extra' is a maximum of 4 registered devices.

Anybody else here found there 'BT App Extra' subscription is no longer working?

Re: BT App Extra - but only 2 devices

DarrenDev — Fri, 21 May 2021 15:15:40 GMT

I'm just investigating this very problem @ozsat - could you please send me a DM with the BT ID you use to log into the app?

Re: BT App Extra - but only 2 devices

ozsat — Fri, 21 May 2021 16:08:58 GMT

Thank you for fixing - all good now.

@DarrenDevwrote:
I'm just investigating this very problem @ozsat - could you please send me a DM with the BT ID you use to log into the app?