This topic

VC 019 PS5 error

Mm_9009 — Sat, 22 May 2021 14:35:55 GMT

Hi there,

I've been unable to stream live coverage via my PS5 for a couple of weeks. I'm able to watch playback items, but every time I attempt to stream live it comes up with a VC019 error message.

My internet connection is fine, I've hot-spotted my PlayStation to my phone, so we can rule out connection.

I've done the device checker too which says my connection is fine. I can't stream 4k or HDR but can stream HD - could this be the issue?

It's a frustrating one.

Please let me know your thoughts.

Re: VC 019 PS5 error

JohnC2 — Mon, 24 May 2021 08:19:24 GMT

Hi @Mm_9009 welcome to the forum and sorry you are getting this error.

VC019 is a generic code used for most errors that occur during playback across all of our apps. Have a look at: PS5 4K & HDR as this has been raised before.

cheers

John

Re: VC 019 PS5 error

DarrenDev — Mon, 24 May 2021 10:16:38 GMT

We're currently investigating why some PS5 devices are seeing the VC019 error. It's not something we've managed to reproduce ourselves, and unfortunately the video player on the PS5 doesn't give us any details about why it failed.

Re: VC 019 PS5 error

edcarter89 — Sat, 28 Aug 2021 12:40:51 GMT

Has this been resolved? I'm getting the same error message through ps5 today. All other devices in the household can stream it fine?

Re: VC 019 PS5 error

edcarter89 — Sat, 28 Aug 2021 12:41:40 GMT

Did you ever get a resolution for this?

VC019 Error - Playstation 5

Yannak29 — Tue, 28 Sep 2021 15:42:02 GMT

Searching through the forums and I noticed there's been no traction on this issue despite multiple threads for the past 5-6 months

Here's a breakdown of the error I am getting

1. I can stream BTSport on my PS5 for roughly 30 seconds before the picture cuts out and I receive the error 'VC019' although occasionally throws out a 'CN106' error

2. I can stream BT Sport on other devices on my WiFi connection with no issue (Laptop/Desktop/Phone)

3. I have reinstalled the app multiple times, hard reset and cleared the cache on the PS5 among other things and this has not fixed the issue

4. I just have the basic BT sport package with no 4K/UHD add ons and the app worked perfectly fine until last week and now just no longer works

Any traction on this would be nice rather than just being ignored like the past 5-6 topics i've found

Thanks

Re: VC 019 PS5 error

fletcherk — Tue, 28 Sep 2021 18:50:19 GMT

Has this been fixed?? My PS5 streams for 15 seconds before throwing the error. So frustrating! I have tried deleting the app and re-installing. I have even tried factory resetting my ps5.. nothing helps. I have also tried hot spotting off my phone and same issue. Please fix this!

Re: VC019 Error - Playstation 5

Grammaton — Tue, 28 Sep 2021 19:33:55 GMT

I have this error also, exactly as described above. Have followed the same steps and tested on other devices

Re: VC 019 PS5 error

DarrenDev — Tue, 28 Sep 2021 20:14:38 GMT

No fix yet unfortunately. It's affecting around 2.5% of PS5 users, but we can't see why. We have a case open with Sony for investigation.

Re: VC 019 PS5 error

Yannak29 — Tue, 28 Sep 2021 20:36:37 GMT

Was there a new update recently? I can't understand why it would just suddenly stop working

Re: VC 019 PS5 error

DarrenDev — Tue, 28 Sep 2021 20:52:02 GMT

Unfortunately, as we don't yet understand why it's happening, we also can't explain why it works sometimes and not others. There haven't been any updates in this area.

Re: VC 019 PS5 error

JordanHarrisonn — Tue, 19 Oct 2021 19:23:33 GMT

Is there going to be any update on this? It has only caused me issues in the last month.

Re: VC 019 PS5 error

azouev — Tue, 19 Oct 2021 19:25:34 GMT

how have you still not been able to fix this? 2.5% of ps5 owners is a **bleep** ton of people. it's pathetic this has dragged on for months. what do we pay you a subscription for?

Re: VC 019 PS5 error

joeker64 — Thu, 04 Nov 2021 21:35:10 GMT

I've had no problems before and now I cannot stream anything on the ps5. I'm pretty sure there was an update recently maybe as now my ps5 recognises it as a ps5 app not PS4.

I recently bought an ethernet cable to ensure it had a stable connection but still produced the same error.

I've been very disappointed with the development of the app on the ps5 especially now it's unusable.

I'm very surprised it's taking so long to bring 4k support to the ps5 when 4k support was on the PS4 pro? Do you know when it will be finally supported?

It'll be a shame if this isn't fixed soon as I will have to use another device to stream BT sport.

Cheers,

Joe

Re: VC 019 PS5 error

joeker64 — Thu, 04 Nov 2021 21:33:42 GMT

I would also like to add this happens even when I select "watch from start" so any stream live or not produces this error.

I am successful to watch it on phone or laptop

Re: VC 019 PS5 error

grogie108 — Sat, 20 Nov 2021 12:57:33 GMT

Hi guys,

Found a bit of a workaround - after getting the error message, I go out into the settings of the PS5 and connect to my phone's personal hotspot. Then I return and the app seems to work. I then go back into settings and connect to my WiFi again and everything works okay.

Have to do this every time I start the app, however. Very poor from BT that this is still an issue after so many months.

Re: VC 019 PS5 error

Anonymous — Tue, 23 Nov 2021 18:12:54 GMT

Any update on this, I tried the fix pal, still doesn't work for me. I don't have any other device to watch the football on and paid for bt sport just so I can watch it on my ps5. Takes the **bleep**

Re: VC 019 PS5 error

Fejj10 — Tue, 23 Nov 2021 18:53:01 GMT

Qny luck fixing this. Driving me mad

Re: VC 019 PS5 error

deekRFC — Thu, 16 Dec 2021 07:44:09 GMT

Like many others, I have started getting the VC019 error when using app on PS5. Worked fine for over a year prior to last week.

Works fine on other devices while other streaming services work perfectly on PS5.

Surely worthy of BT investigation?

Re: VC 019 PS5 error

DarrenDev — Thu, 16 Dec 2021 11:06:36 GMT

We're unfortunately still waiting on Sony for an explanation of the fault, however we've also been working for a while on moving to a new player. It's not quite ready, but we're hopeful for something early in the new year.