This topic

BT Player error message BTP 15990

iboyton — Wed, 16 Jun 2021 11:08:23 GMT

Hello,

I'm getting error message BTP 15990 when trying to use BT Player. I already have a BT TV account set up. Can anyone please help before i throw the BT Box out of the window !! Many thanks.

Re: BT Player error message BTP 15990

DarrenDev — Wed, 16 Jun 2021 12:48:13 GMT

That error means that a BT TV account can't be found on your line. If the box is connected to your BT broadband line and your BT TV subscription activation date is in the past, then you'll need to call the helpdesk to get it fixed.

Re: BT Player error message BTP 15990

iboyton — Wed, 16 Jun 2021 13:02:43 GMT

Thanks Darren,

I have since called BT. They said it is a crossed line and an engineer is coming tomorrow. Does this make sense to you? As our broadband is working absolutely fine, and we don't want to lose this for any length of time when the engineer comes.

Re: BT Player error message BTP 15990

DarrenDev — Wed, 16 Jun 2021 18:57:55 GMT

I would have expected them to just adjust the account to the line you're on, but I have every confidence that there's a reason for them doing it this way. If there is an outage, I would expect it to be for seconds - the engineer will tell you before they do anything to interrupt your service.