This topic

BT TV App - Cannot Register ANY Devices!

jrat — Fri, 30 Jul 2021 17:35:00 GMT

I am having the same problem and have spent a lot of time on a chat and on the phone trying to get to the bottom of this. It is very frustraitung to see many other epople having problems and many getting fixed BUT mine can't for some reason.

Re: BT TV App - Cannot Register ANY Devices!

PaddyB — Fri, 30 Jul 2021 17:38:17 GMT

Hi @jrat,

Welcome to the Community and thank you for posting. You should be able to register up to 4 devices on the BT TV app. When you’ve reached your device limit, you can register a new device once every thirty days.

You can find out more here - BT TV App, managing your devices

When was the last time you deleted or added a device to the app?

Thanks,

Paddy

Re: BT TV App - Cannot Register ANY Devices!

jrat — Sat, 31 Jul 2021 13:56:17 GMT

hi, I have no devices reg'd. I have not had any for months as I deleted them all. I now have 4 'padlock' boxes.

I had problems when I changes my iphone which also coincided with an upgrade to the BT-TV package

Re: BT TV App - Cannot Register ANY Devices!

DarrenDev — Sat, 31 Jul 2021 16:41:52 GMT

Sorry about that @jrat - sometimes accounts get stuck, but we've yet to work out why.
With your permission, I'd be happy to take a look and reset this for you. Just send me a DM with the BT ID (username) that you're logged into the app with.

Re: BT TV App - Cannot Register ANY Devices!

jrat — Mon, 02 Aug 2021 13:18:33 GMT

many thanks PM sent 🙂

Re: BT TV App - Cannot Register ANY Devices!

DarrenDev — Mon, 02 Aug 2021 15:00:27 GMT

That's your account now reset @jrat, so you can re-allocate devices to slots. Sorry for the inconvenience.

Re: BT TV App - Cannot Register ANY Devices!

jrat — Mon, 02 Aug 2021 15:46:53 GMT

Top man... many thanks for your speedy resolution

Re: BT TV App - Cannot Register ANY Devices!

daisyblake1994 — Tue, 03 Aug 2021 15:38:07 GMT

I am having this problem when trying to register my phone

Re: BT TV App - Cannot Register ANY Devices!

DarrenDev — Tue, 03 Aug 2021 20:26:52 GMT

Check your messages @daisyblake1994 - I've replied, as I can't find an eligible subscription on your login.

Re: BT TV App - Cannot Register ANY Devices!

lashy1947 — Wed, 02 Feb 2022 21:42:14 GMT

Hi, I have the same problem,ie I can't register any more devices, I only have one device registered that's my smart TV, when I try to play any BT TV program on my windows 11 computer or my sony zx3 phone I get the message that I have exceeded my device limit but I have tree empty device boxes, I contacted BT technical support chat and got nowhere only a statement he would pass it up to the next level to sort it out, not had anything from them.

I believe it could be that the account needs resetting, can anyone help please ?

Many thanks

Re: BT TV App - Cannot Register ANY Devices!

DarrenDev — Wed, 02 Feb 2022 22:00:41 GMT

@lashy1947 once the original 4 device slots have been filled, you can then only make one change every 30 days. I can't see any devices having been added in the last 30 days though, so I've reset your account.

Re: BT TV App - Cannot Register ANY Devices!

lashy1947 — Thu, 03 Feb 2022 20:08:03 GMT

many thanks,
The account seems to be working fine now,
your a star

Re: BT TV App - Cannot Register ANY Devices!

PaddyB — Thu, 03 Feb 2022 20:33:57 GMT

Hi @lashy1947,

Thank you for posting back to let us know.

Thanks,

Paddy

Re: BT TV App - Cannot Register ANY Devices!

Algopeal — Fri, 04 Nov 2022 20:01:42 GMT

I've logged into my BT tv app to watch one of my purchases and it says I have too many devices registered however they are blank and padlocked. Please can you unlock them?

Thank you.

Re: BT TV App - Cannot Register ANY Devices!

RobbieMac — Sat, 05 Nov 2022 13:38:32 GMT

Hi @Algopeal

Welcome and thanks for posting.

Sorry you're having problems accessing your purchases too. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie