This topic

VC549

Click21 — Sat, 14 Aug 2021 12:38:50 GMT

Seems no one at BT knows why this error code appears on my TV. I can't watch live football as a result. Tried logging out and back in - deleting and reinstalling - on and off at mains. Run out of ideas. They were supposed to get back to me but didn't!

Re: VC549

Click21 — Sat, 14 Aug 2021 12:41:35 GMT

It's a Samsung TV and had BT Sport before: I cancelled it early this summer and recently came back.

Re: VC549

DarrenDev — Sat, 14 Aug 2021 12:50:33 GMT

Your TV is failing to retrieve a licence to watch the content.

2 suggestions:

1. Reboot your internet router

2. Factory reset your TV

Re: VC549

Click21 — Sat, 14 Aug 2021 12:52:21 GMT

Okay thanks, I will try this.

Re: VC549

Click21 — Sun, 15 Aug 2021 12:38:28 GMT

Tried both - none worked.

Can someone help me get BT Sport LIVE sport on my Samsung TV (I used to)?

Computer upstairs gets it....

Re: VC549 NOW )possibly) SOLVED!

Click21 — Sun, 15 Aug 2021 15:38:45 GMT

Tech staff said it wasn't a BT code. They said it was probably my Samsung TV code.

Samsung tech said I had to update software. After numerous attempts it seems to work on BT Sport although it has just come up with the error code after a few minutes watching the live cricket!

Re: VC549 NOW )possibly) SOLVED!

DarrenDev — Sun, 15 Aug 2021 15:54:52 GMT

From our logs, I can see that you finally managed to play BT Sport 1 for 11 minutes before it failed. In that 11 minutes, your connection speed was awful - almost at the lowest possible quality that we offer. It eventually failed due to a network related error - so possibly your TV lost connection entirely for a moment?

How is your TV connected to your internet? Wifi? Ethernet cable? Powerline adapters?

Re: VC549 NOW )possibly) SOLVED!

Click21 — Mon, 16 Aug 2021 07:37:16 GMT

Wifi: router upstairs, TV downstairs.

Re: VC549 NOW )possibly) SOLVED!

Click21 — Mon, 16 Aug 2021 08:24:14 GMT

So maybe I need a router booster?

Re: VC549 NOW )possibly) SOLVED!

DarrenDev — Mon, 16 Aug 2021 09:57:30 GMT

Is there anything you can do to temporarily test whether improving the signal helps? Either moving the TV nearer the router, or the router (via an extension socket) nearer to the TV? Just for 20 minutes to see if the problem goes away.

Re: VC549 NOW )possibly) SOLVED!

Click21 — Mon, 16 Aug 2021 10:12:36 GMT

Good advice but earlier I ordered a router booster, coming tomoz.

Re: VC549 NOW )possibly) SOLVED!

chopper7 — Tue, 23 Nov 2021 19:04:05 GMT

I also have the same error code with Samsung tv when watching live sport on BT. Router downstairs WiFi upstairs.

BT please advise?

Re: VC549 NOW )possibly) SOLVED!

Click21 — Wed, 24 Nov 2021 11:47:50 GMT

It's ages ago but I might remember! I was advised to return the tv to a factory setting and that sorta cured it but not quite. My router is also upstairs and tv downstairs.

I have added three router boosters which has improved watching live matches a bit although on bt sport I probably on average get between 5-15 interruptions still and last night watching Chelsea I got a new error code three times at the start.

Can of worms - I daren't look them up!

Re: VC549 NOW )possibly) SOLVED!

DarrenDev — Wed, 24 Nov 2021 12:38:44 GMT

I've just confirmed that as a result of last night's outage, we also saw a massive spike in VC549 errors between 18:40 and 19:09. If you only saw error VC549 within that period @chopper7 , I'd expect everything to work normally now.

Re: VC549 NOW )possibly) SOLVED!

chopper7 — Wed, 24 Nov 2021 18:29:40 GMT

Many thanks to both of you problem seems to have resolved itself