This topic

BT Ultimate - series link issue with HDR

ozsat — Thu, 19 Aug 2021 17:15:47 GMT

I guess this is down to the BTtv EPG not being updated in a timely manner?

So I set a series link for the live Premier League football on channel 465 starting last Saturday which recorded fine.

For this coming Saturday the Liverpool game was only listing on channel 433 and not 465 - so the link decided to record on 433 instead.

But now the Liverpool game is correctly listing on channel 465 but the series link has stayed on channel 433.

So how do you get a series link for the HDR version?

Re: BT Ultimate - series link issue with HDR

DarrenDev — Thu, 19 Aug 2021 17:24:17 GMT

I can try to find out. Can't promise a quick answer though. There's still a chance that it'll correct itself before the match.

Re: BT Ultimate - series link issue with HDR

ozsat — Thu, 19 Aug 2021 17:33:31 GMT

I've manually reset back to 465 now 🙂

Re: BT Ultimate - series link issue with HDR

zulu17 — Thu, 19 Aug 2021 20:48:10 GMT

That suggests that the same Series CRID identifier is being used for the EPG data on the 433 and 465 channels for the programming.

Re: BT Ultimate - series link issue with HDR

ozsat — Fri, 20 Aug 2021 05:04:09 GMT

Which shouldn't really be the case as although the programme is the same it would be like recording the SD version when the user wants the HD version.

@zulu17wrote:
That suggests that the same Series CRID identifier is being used for the EPG data on the 433 and 465 channels for the programming.

Re: BT Ultimate - series link issue with HDR

ozsat — Tue, 24 Aug 2021 05:20:17 GMT

This week has correctly linked to 465 - but then the event was correctly listing in there which it had not been the two previous weeks.

Re: BT Ultimate - series link issue with HDR

ozsat — Sun, 05 Sep 2021 07:30:49 GMT

For Saturday 11th the series link is back on channel 433 - even though the event sghows on channel 465 guide.

Re: BT Ultimate - series link issue with HDR

ozsat — Tue, 07 Sep 2021 15:06:22 GMT

@DarrenDev- I've given it a couple of days to sort itself out this time - but it still wants to record 433.

I've cancelled 433 and reset to 465 again - but I'm not expecting it to last.

Also, the two channels do cause issues with the series links with each other - most likely due to the id reason mantioned above.

It is a pain you can not set a series link for the HDR matches.

Re: BT Ultimate - series link issue with HDR

DarrenDev — Thu, 16 Sep 2021 17:14:08 GMT

This issue has now been "fixed" - the sCRIDs for programmes on the HDR channel have been differed from the SDR channel. If you schedule to record on HDR, it'll now only match programmes in HDR.

This does mean though, that if you want to record all matches regardless of HDR or SDR, you'll need to make sure to manually schedule on SDR when HDR isn't available.

It's not the outcome I'd hoped for, but it's the only one offered.

Re: BT Ultimate - series link issue with HDR

ozsat — Thu, 16 Sep 2021 17:46:06 GMT

At least I'll be able to record all the EPL in HDR in UHD 🙂 Thank you

@DarrenDevwrote:
This issue has now been "fixed" - the sCRIDs for programmes on the HDR channel have been differed from the SDR channel. If you schedule to record on HDR, it'll now only match programmes in HDR.
This does mean though, that if you want to record all matches regardless of HDR or SDR, you'll need to make sure to manually schedule on SDR when HDR isn't available.
It's not the outcome I'd hoped for, but it's the only one offered.

Re: BT Ultimate - series link issue with HDR

ozsat — Sat, 18 Sep 2021 07:09:39 GMT

@DarrenDev - my series link today (18 Sept) is down for #465 - next week's day has now been added and my series linked for that day has moved to #433 ??

It could just be the link was created before the fix - so I've cancelled it and recreated it on #465 to see what happens next week.

@DarrenDevwrote:
This issue has now been "fixed" - the sCRIDs for programmes on the HDR channel have been differed from the SDR channel. If you schedule to record on HDR, it'll now only match programmes in HDR.
This does mean though, that if you want to record all matches regardless of HDR or SDR, you'll need to make sure to manually schedule on SDR when HDR isn't available.
It's not the outcome I'd hoped for, but it's the only one offered.

Re: BT Ultimate - series link issue with HDR

ozsat — Sun, 26 Sep 2021 06:27:10 GMT

@DarrenDev- this is NOT working!

Second weekend running the series link is moving to #433 - it has again for next weekend (2nd Oct).

Last week I cancelled the series link and recreated it on #465 - but it still moved.

Re: BT Ultimate - series link issue with HDR

DarrenDev — Sun, 26 Sep 2021 10:01:07 GMT

I'll raise it with the EPG guys again

Re: BT Ultimate - series link issue with HDR

ozsat — Sun, 10 Oct 2021 17:22:34 GMT

After the International break - the link returned on #433 again - cancelled again and reset for #465

Re: BT Ultimate - series link issue with HDR

zulu17 — Sun, 10 Oct 2021 22:03:38 GMT

Well the Series CRIDS are the same on 433 and 465 for the forthcoming Watford v Liverpool game
crid://bds.tv /HD410947187

so the proposed solution of distinct series crids for the channels is not currently being applied.

Re: BT Ultimate - series link issue with HDR

ozsat — Mon, 11 Oct 2021 05:12:37 GMT

I can't see why anyone thought it a good idea for them to share an id - they don't even have the same schedule.

@zulu17wrote:
Well the Series CRIDS are the same on 433 and 465 for the forthcoming Watford v Liverpool game
crid://bds.tv /HD410947187
so the proposed solution of distinct series crids for the channels is not currently being applied.

Re: BT Ultimate - series link issue with HDR

DarrenDev — Wed, 13 Oct 2021 06:36:53 GMT

I can confirm that we're still seeing the same crids being used. We've raised it with our supplier again, as they said they'd done it.

Re: BT Ultimate - series link issue with HDR

zulu17 — Mon, 18 Oct 2021 20:19:47 GMT

For Chelsea v Norwich on 23 October

The series crids are set differently

UHD410947187 For 433 which I believe may differ from the one in previous use and

UHDHDR410947187 for 465.

So I believe new series records will be need to be set up for both channels going forward.

My impression is that the data has also be retrospectively change in the EPG for last Saturdays Watford v Liverpool game .. not sure what impact if any that has for grouping any series recordings.

Re: BT Ultimate - series link issue with HDR

ozsat — Tue, 19 Oct 2021 04:52:40 GMT

So I checked the coming Saturday and it was set correctly on #465 after I recreated a link for #465 after last weekend's had gone back to #433.

Hopefully all will be good now.

Re: BT Ultimate - series link issue with HDR

ozsat — Sun, 24 Oct 2021 06:32:53 GMT

Yesterday's link on #465 as linked to #465 next week correctly. Hopefully I can leave it alone now.

Although the best thing would to behave like the VirginMedia box does and if the event is not on the top quality channel (#465 here) it would opt for the best available (#433 here).

I think the answer is "no chance"