This topic

Endless laborious loop when trying to purchase a pass

dan44762000 — Mon, 23 Aug 2021 09:01:16 GMT

So I land on the monthly pass page, get two options, new user or log in as existing one

Chose existing one, it takes me to a completely different page, nothing to do with monthly pass, click back on sport and try again, makes me log in again and re directs to another page with nothing to do with bt sport

And on and on and on it goes, tried on Safari, Firefox, and Chrome, the same result, honestly I just want to buy a pass and get the free 1 year sub to the Athletic

Why is BT the only place I ever get these issues, its genuinely only ever BT I get issues

Can I please just buy a pass without constant re directs to webpages that have nothing to do with BT Sport

And please don't ask me to clear cookies and browser, its tedious and obnoxious to hear when I am very well versed in the internet and all things PC/Mac related

Re: Endless laborious loop when trying to purchase a pass

DarrenDev — Mon, 23 Aug 2021 09:14:34 GMT

Have you actually tried clearing cookies? There are a number of known issues with cookies in the bt.com domain (as they become so large, causing some bt.com services to fail).

Re: Endless laborious loop when trying to purchase a pass

dan44762000 — Mon, 23 Aug 2021 09:39:42 GMT

Please read my post before replying

thanks

Re: Endless laborious loop when trying to purchase a pass

DarrenDev — Mon, 23 Aug 2021 09:41:33 GMT

I did read your post - all I saw was arrogance. Unless you confirm you HAVE actually cleared your bt.com cookies, I'll not be assisting any further.