This topic

BT sports app audio out of sync on a Samsung tv

jortat — Sun, 29 Aug 2021 15:30:19 GMT

I have the BT sport app installed on my Samsung KS8000 smart tv.

All was well until this weekend when all live broadcast shows start perfectly when I select the channel then after approximately 1 minute the audio restarts at the beginning of when I first turned the channel on and the video is then out of sync by that minute and this stays the same for the complete live broadcast.

Anything that is not live is in sync , so any highlights shows or reruns or documentary shows are fine.

I have updated my tv to the latest update. Uninstalled the app and reinstalled it. I have rebooted the tv but the problem still persists.

It was fine when I watched the Joe Joyce fight a few weeks ago but this weekends live boxing was out of sync and unwatchable.

Any help or ideas will be gratefully received .

Re: BT sports app audio out of sync on a Samsung tv

DarrenDev — Mon, 30 Aug 2021 09:21:13 GMT

It unfortunately appears to be an issue with Samsung 2016 TVs @jortat

It has been discussed a lot here: https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Samsung-tv-app-freezing/m-p/2179602#M29869

If you're able to contact Samsung and provide the details in the post I linked to above, it could really help the investigation.

Re: BT sports app audio out of sync on a Samsung tv

bizz007 — Wed, 15 Sep 2021 20:10:22 GMT

Hello i am also facing this issue. the video and audio are not in sync anymore it started happening a month or so a go. this is pathetic why am i paying for ultimate and having this problem. it appears to happen once the video is buffered to atleast HD. Also the HD on a lenova full hd table is sluggish and in slow motion as if the tablet cant handle it so i have to run it in SD. although youtube, sky go, amazon netflix all work in 1080p flawlessly.

And Finally the samsung tv i have showed all ticks in device checker until recently which now has a x for 4k due to techincal limitations. again no problem with sky in 4k hdr, neflix or amazon so why are BT taking the mick.

Re: BT sports app audio out of sync on a Samsung tv

karlcleife — Sun, 26 Sep 2021 14:21:57 GMT

The problem seems to be with HD channels on mine.

No other apps are affected so it can only be a BT issue.

The myBT app is faulty, this app is faulty- and the only answers being suggested by BT demonstrate a lack of understanding or admission that anything is wrong.

Re: BT sports app audio out of sync on a Samsung tv

DarrenDev — Sun, 26 Sep 2021 14:48:12 GMT

See the thread linked to above @karlcleife - 134 messages of constant discussion over the last 5 months, many posts from myself acknowledging their is an issue, but it's unfortunately not something we (BT) can fix ourselves. We're 100% reliant on Samsung to investigate. Samsung 2016 TVs don't like the flavour of video and encryption that BT Sport uses (despite saying it is supported).

There's no lack of understanding, and no lack of admission.

Re: BT sports app audio out of sync on a Samsung tv

omghd1 — Tue, 28 Sep 2021 19:45:50 GMT

Same issue for me, BT sport used to work fine until about 2 weeks ago and now the stream plays fine when I load in, then after about 5 seconds the video and audio will skip back 5 seconds and then after they're both out of sync. Something wrong on BTs end since this doesn't occur on other apps.

Re: BT sports app audio out of sync on a Samsung tv

DarrenDev — Tue, 28 Sep 2021 19:47:02 GMT

See my message immediately above yours @omghd1

Re: BT sports app audio out of sync on a Samsung tv

omghd1 — Wed, 29 Sep 2021 00:30:46 GMT

Just did, I'll follow through with it tomorrow and I appreciate the fast reply. At least samsung have acknowledged it but I'm surprised this isnt more of a priority 5 months in, worried for how long this might continue in the future.

Re: BT sports app audio out of sync on a Samsung tv

AndrewFaulk — Wed, 29 Sep 2021 16:14:08 GMT

Hi Darren

I have just posted a similar issue , can you help

'Hi I know there are a few similar posts back in June , but does anyone else suffer the commentary or sound tripping back and repeating what was said 5 mins before then stays out of sync. The picture does not freeze and by stopping and re starting it seems to correct itself for say 5 mins then it happens again . It happens on both of my Samsung TV's . It surely is not the TV as Prime and Netflix play perfectly. This is making BT unwatchable and I will cancel my subscription if I cannot find a solution. Any help support much appreciated .

Re: BT sports app audio out of sync on a Samsung tv

DarrenDev — Wed, 29 Sep 2021 16:40:58 GMT

I replied to your thread too @AndrewFaulk ... pointing you here. 😀

Are your TVs 2016 models?

Re: BT sports app audio out of sync on a Samsung tv

DarrenDev — Wed, 29 Sep 2021 16:45:43 GMT

Update from Samsung:

2016 TVs don't like switching from 25 frames per second to 50 frames per second on the same content (even though it's a valid thing to do, and all other models handle it ok).

It's a useful thing to know, as it least gives us options for a "quick" workaround. E.g. possibly forcing the TV to stay on 25 or 50fps depending on the available bandwidth.

Stay tuned ...

Re: BT sports app audio out of sync on a Samsung tv

Tvsportwatcher — Thu, 30 Sep 2021 10:57:04 GMT

Thanks Darren for all your work on this- much appreciated.

My TV model is 2017 I think, samsung UE50MU6120.

Not as bad issues as some, but bit judderry when casting via chromecast.

The bt sport on samsung app pretty unwatchable-player motion is a bit like watching an old football computer game

Re: BT sports app audio out of sync on a Samsung tv

RickP — Sat, 02 Oct 2021 12:12:11 GMT

Just a simple check make sure on your audio expert settings on your tv that no audio delay is enabled.

Re: BT sports app audio out of sync on a Samsung tv

AndrewFaulk — Tue, 05 Oct 2021 08:43:16 GMT

Hi Rick
Will do but is not just our of sync it jumps back several minutes and repeats , thanks for responding

Re: BT sports app audio out of sync on a Samsung tv

dgg64 — Sat, 23 Oct 2021 14:24:25 GMT

Is there likely to be an update to the BT Sport app to rectify this, or is Samsung going to release an update? Who owns the problem? Does anyone know? The out of sync commentary on live sport makes it unwatchable.

Re: BT sports app audio out of sync on a Samsung tv

omghd1 — Sun, 24 Oct 2021 22:43:26 GMT

BT are blaming Samsung TVs for not being able to handle switching between frame rates(why is this happening in the first place?) which is supported(even though sky broadcasts it fine) so supposedly Samsung release a fix which is going to take millenia

Re: BT sports app audio out of sync on a Samsung tv

novnibbles — Wed, 03 Nov 2021 18:14:29 GMT

So basically Now TV, Netflix, Amazon and every other streaming service works perfectly but BT can’t make their app work properly? I’ll be getting in touch for a refund.

Re: BT sports app audio out of sync on a Samsung tv

DarrenDev — Wed, 03 Nov 2021 18:29:07 GMT

I've closed this to further comment - please see updates on the main discussion: https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Samsung-tv-app-freezing/td-p/2157352