This topic

Error code LP103

Di_Carter — Tue, 28 Sep 2021 20:37:38 GMT

Hi. we can only watch live streams on one device. we have even turned the BT sport box off and still can only view on one device

I have re set my password in case my account had been hacked but still only able to stream on one device?

help

Re: Error code LP103

DarrenDev — Tue, 28 Sep 2021 20:50:06 GMT

Resetting your password wouldn't stop anyone who was already streaming on your account - it can take up to 8 hours for the other stream to stop automatically if it's left running.
If the stream is stopped, it shouldn't take more than 5 minutes for it to become available to you again. This is also true if a device was turned off or lost internet connection whilst streaming.

If it happens again tomorrow, please let me know and I'll get a colleague to investigate.

Re: Error code LP103

graydayslinks2021 — Tue, 28 Sep 2021 20:55:57 GMT

Hi DarrenDev

Not sure if I can post on the same thread but I'm also having the same issue - LP103

There's no way anyone else has my log-in so I can't understand why I can't view anything. I've totally missed tonight's Champions Leagues games. Hugely frustrating

Can you possibly check to see if/where my details have been used?

Many thanks in advance

Re: Error code LP103

DarrenDev — Tue, 28 Sep 2021 21:00:43 GMT

@graydayslinks2021 did you use an iPhone, an Xbox, and a Fire TV this evening?

Re: Error code LP103

graydayslinks2021 — Wed, 29 Sep 2021 10:10:36 GMT

Hi Darren - I attempted to watch on my iPad first and got the error, tried on my iPhone - same - tried also on the app on my LG Tv but got the same error on every device. If you mean specifically an Xbox and Fire Tv no defo not

Thanks Darren

Re: Error code LP103

DarrenDev — Wed, 29 Sep 2021 13:08:15 GMT

In the last 24 hours, I'm seeing app activity on your account from a Samsung TV, an Xbox One, an iPad Air, and Amazon TV. If they're not you, I suggest you change your password @graydayslinks2021

Re: Error code LP103

Di_Carter — Wed, 29 Sep 2021 16:23:30 GMT

What about activity on my account please?

I posted this issue but don't seem to have received the same level of investigation

Can you please advise

Thanks

Re: Error code LP103

DarrenDev — Wed, 29 Sep 2021 16:36:13 GMT

Apologies @Di_Carter - it's a wording issue. You didn't specifically ask me/anyone to look, so I wasn't allowed, based on your original post.

Given that your password has already been changed, you should find that there's no issue anymore. Can you please confirm?

Re: Error code LP103

graydayslinks2021 — Wed, 29 Sep 2021 17:57:49 GMT

Wow 😳🤯 that’s concerning! Thanks for looking into this. I don’t even own an Xbox or Amazon TV! 😬

*Correction my TV is a Samsung not LG so that would have been me, as would the iPad. But when you say activity does that cover just being logged in alone? Because I couldn’t stream anything whatsoever on any device. The reason I ask that is, whether activity meant someone was actually watching content on a Samsung TV/iPad Air etc…in that case it wouldn’t have been me.

In the event of something like this happening I changed my password last night whilst trying to stream. But one more question if I may, the person (s) is who is using my account on those devices - would they have to actually log out before they find they couldn’t log back in? Or will the fact I change my password mean they will immediately get (ironically) the error code I got i’ve not been able to stream any content?

i’m just now concerned if this person leaves the account permanently logged in then my changing of the password won’t make any difference?

many thanks again for your help Darren, much appreciated

Re: Error code LP103

Di_Carter — Wed, 29 Sep 2021 18:12:12 GMT

Hi still a problem only able to view on one device.

Re: Error code LP103

DarrenDev — Wed, 29 Sep 2021 18:18:38 GMT

I only checked for any activity from your account in any of our BT Sport apps. I didn't check for video playback, and I'm currently on a plane headed on holiday for 3 weeks so I can't check just now.

Changing your password means that those other devices will now see an error as soon as they try to launch the app. They'll not be able to use your account anymore.

It sounds probable that your account had been hacked, and possibly sold on - there's unfortunately a market for selling stolen logins for BT Sport. We're doing all we can to prevent it and block services that facilitate it.

Re: Error code LP103

Di_Carter — Wed, 29 Sep 2021 18:18:52 GMT

Darren

We still can only view on one device. Have switched box of and trying to view on app only one of us can view.

Can you check where the streams are please as I'm baffled after changing password last night

Re: Error code LP103

DarrenDev — Wed, 29 Sep 2021 18:24:22 GMT

If you've changed your password @Di_Carter then that's very bizarre.

Could you please send me a message with your BT ID and I'll try to get one of my colleagues to investigate.

Re: Error code LP103

Di_Carter — Wed, 29 Sep 2021 18:27:59 GMT

Well that is clearly not the case as I changed the password 24 hours ago and can still only view on one device

I cannot wait 3 weeks to resolve this so how can I get assistance? I'm paying for this service so this is unacceptable.

Can someone else please pick this up in your absence? Do you have the option to cut off the stream to all devices ?

Re: Error code LP103

DarrenDev — Wed, 29 Sep 2021 18:37:50 GMT

That's why I said I'll try to get one of my colleagues to investigate. Send me your BT ID (or you can email it to tv.apps@bt.com) and I'll get someone to check where your account is being used.

Re: Error code LP103

graydayslinks2021 — Thu, 30 Sep 2021 10:52:36 GMT

Ok 😉 the password change seems to have worked at the moment, no issues viewing the football last night….

Thanks Darren. Appreciated your advice/help. Enjoy the holiday 😉

Re: Error code LP103

tessadreeves — Thu, 13 Apr 2023 17:10:44 GMT

Hi @DarrenDev

having the same issue here. Can you help? Our tv app always seems to cut out and for something we pay £30 a month for - not super impressed!

thanks.