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BT Sport App Freezes on Fire TV

rosskerr12 — Mon, 25 Oct 2021 13:43:08 GMT

Every time I try to watch a highlights vid on BT sport app on Fire TV the application freezes after about 5 seconds and becomes completely unresponsive. It either stays with the frozen screen or resets the fire TV. I have reset the fire stick, uninstalled and reinstalled the app and have checked for fire TV updates with no success. Any ideas?

Re: BT Sport App Freezes on Fire TV

DarrenDev — Tue, 26 Oct 2021 09:26:15 GMT

Not something I've heard reported before @rosskerr12 ... is this on any video? Or just on something specific?

Re: BT Sport App Freezes on Fire TV

rosskerr12 — Tue, 26 Oct 2021 09:28:58 GMT

Hi - happened on Gallagher prem highlights but tested on other highlights videos and same problem.

Re: BT Sport App Freezes on Fire TV

DarrenDev — Tue, 26 Oct 2021 18:56:25 GMT

Does it also fail for live channels?

I've tried reproducing on all the devices I have here, but don't have any issues. I see that Amazon have released a number of OS / system updates recently - it's possible that one of these has broken something, but I've totally updated my devices and still can't repro.