This topic

AJ900 error when trying to login to the BT TV App on iOS

ah1878 — Tue, 16 Nov 2021 21:15:00 GMT

When I try to login to the BT TV App on iOS 15.1 I get an error message which says “We can’t log you in. Please check your details and try again. If that doesn’t work, please go to bt.com/help/tv for more help. (AJ900)”.

This has happened for at least the last 18 months but I have only just found this forum. I’ve tried speaking with BT Customer Service to get it resolved but that has never resulted in it being fixed. Looks like others have had similar issues but can’t see anything that says people have had it fixed.

Help please!!!!

Re: AJ900 error when trying to login to the BT TV App on iOS

JohnC2 — Wed, 17 Nov 2021 08:56:00 GMT

Hi @ah1878, welcome to the forum, and sorry you are getting this error code. It is not a very common error code but I found one on the forum that was solved. Have a Look At This Thread and see if the resolution on that helps you and let me know.

cheers

John

Re: AJ900 error when trying to login to the BT TV App on iOS

DarrenDev — Wed, 17 Nov 2021 09:00:59 GMT

We've fixed that error @JohnC2 - it won't let you enter anything but lower case for the username now.

Unfortunately @ah1878 that error means your account is in a bad state (through no fault of your own), and there's nothing you'd be able to do about it. I can fix this quickly for you though - simply send me a DM with the BT ID (username) you're logging in with (DON'T send me your password), and I'll get right on it.

Re: AJ900 error when trying to login to the BT TV App on iOS

JohnC2 — Wed, 17 Nov 2021 09:22:06 GMT

Hi @ah1878, take up the offer from Darren and he'll be able to get this fixed for you.

@DarrenDev thanks for the info and the help

Cheers

John

Re: AJ900 error when trying to login to the BT TV App on iOS

ah1878 — Wed, 17 Nov 2021 11:42:25 GMT

@JohnC2 and @DarrenDev - thanks for your quick reply and help on this one fellas… much appreciated!

@DarrenDev - I’ve DM’d you my BT ID.

Re: AJ900 error when trying to login to the BT TV App on iOS

DarrenDev — Wed, 17 Nov 2021 12:07:17 GMT

Thanks for the DM. That's it now looking good at this end @ah1878 - could you please confirm that you're now able to log in?

Re: AJ900 error when trying to login to the BT TV App on iOS

ah1878 — Wed, 17 Nov 2021 12:17:00 GMT

Your magic has worked @DarrenDev … for the first time ever I’ve been able to log in to the BT TV App!

Really appreciate your help with this one mate… problem solved… thank you! 👍🏻

Re: AJ900 error when trying to login to the BT TV App on iOS

DarrenDev — Wed, 17 Nov 2021 12:19:43 GMT

Awesome. Thanks for confirming, and sorry that it took so long to get here!
I've updated the message on that error for our next app update, so that users know to come straight to us in future to get it fixed.

Re: AJ900 error when trying to login to the BT TV App on iOS

Mehaw — Sun, 05 Mar 2023 15:43:07 GMT

Can someone please help me fix AJ910 error

Re: AJ900 error when trying to login to the BT TV App on iOS

DarrenDev — Sun, 05 Mar 2023 15:46:47 GMT

Check out the instructions at https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-online-player

If they don't fix it, send me a DM with your BT ID and I'll take a look

Re: AJ900 error when trying to login to the BT TV App on iOS

Mehaw — Sun, 05 Mar 2023 16:09:25 GMT

Dmd you