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BT sport app - log in error on Firestick

scottjames1sj — Sat, 27 Nov 2021 10:15:55 GMT

Hi - I am unable to log in to the BT sport app on my Amazon Firestick.

When I enter my log in details I get the following error message "sorry there is a problem - please try again - code ID153"

I have already tried changing my password which didn't work. I have uninstalled and reinstalled the BT sport app which didn't work. I have also tried logging into my BT sport account on a 2nd Firestick and received the same error message.

I know my log in credentials are ok as I can log into the BT sport app on my android phone with no problem.

Please help - thanks

Re: BT sport app - log in error on Firestick

DarrenDev — Sat, 27 Nov 2021 10:46:01 GMT

Could you please also try rebooting your router at the same time?

We're currently investigating an issue that is affecting a small proportion of customers (around 1.5%). Rebooting your router and device should fix it.

Re: BT sport app - log in error on Firestick

scottjames1sj — Sat, 27 Nov 2021 11:25:55 GMT

Darren you are a legend.

Thank you