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BT Sport App Issues

JTaft98 — Sat, 27 Nov 2021 17:19:12 GMT

Hello all,

I currently have two issues with my BT sport app if anyone can help:

On all devices it says I need to upgrade my package despite paying 25 pounds a month as I apparently have a lite package.

Secondly, on my PS5 it is also saying that I don't have a package when one is clearly showing on my bills.

Hope someone can help.

Re: BT Sport App Issues

NeilO — Sat, 27 Nov 2021 17:54:33 GMT

Hi @JTaft98 I'm really sorry to see you're having problems accessing the BT Sport app, are you getting an error code? If so is it ID153, I've seen recommendations today to restart your broadband router which should sort that.

Thanks

Neil

Re: BT Sport App Issues

JTaft98 — Sun, 28 Nov 2021 12:15:02 GMT

I will try that method now, thank you! Any advice with regards to the first problem?

Re: BT Sport App Issues

DarrenDev — Sun, 28 Nov 2021 15:23:41 GMT

Could you give a little more detail about the first problem please @JTaft98 ?

What device are you using? What are you selecting to watch when you see the error message? If you're able to reproduce now and add a screenshot to this post, that would be even better.

Re: BT Sport App Issues

DarrenDev — Tue, 30 Nov 2021 18:01:31 GMT

We finally managed to understand the issue you were seeing @JTaft98 and have now fixed it for all users.

Sorry for the inconvenience.