This topic

BTP-15000

RonnyGyamfi21 — Mon, 29 Nov 2021 10:50:13 GMT

Hi,

I have got BT TV entertainment and keep getting the below error code on subscribed channels. My BT broadband is working. I have restarted the BT TV box and router.

Reset router to factory settings but had no luck. Could I have some assistance please?

BTP-15000

Re: BTP-15000

DavidM — Mon, 29 Nov 2021 11:29:01 GMT

Hi @RonnyGyamfi21 and welcome to our community.

I'm sorry to hear you're having problems with your subs channels. I'll be happy to take a look at this for you. I'll drop you a private message now so you can get in touch but if @DarrenDev is around he might be able assist also.

Cheers

David

Re: BTP-15000

DarrenDev — Mon, 29 Nov 2021 11:34:34 GMT

BTP-15000 unfortunately just means that a BT TV subscription cannot be found on the line. If the box is definitely connected to the correct broadband line then that suggests there's a setup problem.

@DarrenW is better with this sort of issue than I am.

Re: BTP-15000

DarrenW — Mon, 29 Nov 2021 11:56:23 GMT

Hi @RonnyGyamfi21

We can see the issue, a member of our team will be in touch with you shortly.

Re: BTP-15000

PaddyB — Mon, 29 Nov 2021 16:48:47 GMT

Hi @RonnyGyamfi21,

Thank you for taking my call today. I'm sorry if you're having problems with the BT TV service. I've raised a case with our TV team and this is being investigated. I'll let you know as soon as I have an update.

Thanks,

Paddy

Re: BTP-15000

PaddyB — Mon, 06 Dec 2021 15:46:49 GMT

Hi @RonnyGyamfi21,

Thank you for taking my call today. I'm glad to hear that the BT TV is back working after the engineer's visit.

If you ever need any help you're always more than welcome to post back on the Community.

Thanks,

Paddy