This topic

logging in

Tam1x — Fri, 07 Jan 2022 12:06:14 GMT

Why do we constantly have to log in every time we change channel? It's infuriating, we had the same trouble with Sky/Now player but they sorted it with adding a 'keep me logged in' check box.

Re: logging in

DarrenDev — Fri, 07 Jan 2022 12:07:31 GMT

Which app are you referring to @Tam1x? And on which device? I'm not aware of any app that requires a new login on changing channel.

Re: logging in

Tam1x — Fri, 07 Jan 2022 14:54:30 GMT

It's P.C.

Re: logging in

DarrenDev — Fri, 07 Jan 2022 14:56:40 GMT

OK, you're going to need to give a little more detail please.
Are you using the Windows app? Or the player on www.bt.com/sport ?
How are you changing channel?

Re: logging in

Tam1x — Fri, 07 Jan 2022 17:22:18 GMT

I change channel or pick a channel from https://www.bt.com/sport/watch/tv-guide. Cheers.

Re: logging in

DarrenDev — Fri, 07 Jan 2022 17:26:58 GMT

OK, so you to to that page, click one of the channels, and it takes you to a screen telling you that you need to log in.
You click the log in button, enter your username and password, and then you log in.
It takes you back to the channel, where there's a big play button which you click to then watch the channel.

What do you do next? What do you click to then change channel?

Re: logging in

Tam1x — Fri, 07 Jan 2022 19:31:57 GMT

Either the channels above or back to the schedule/ tv guide if I don't know what's on next. And every time you change channel you need to log in again.

Re: logging in

DarrenDev — Fri, 07 Jan 2022 19:39:19 GMT

What browser are you using? Are you using any browser plugins that are deleting cookies? What you're describing isn't normal behaviour.

Re: logging in

Tam1x — Sat, 08 Jan 2022 07:17:02 GMT

Now TV said exactly the same as you but then added a 'keep me logged in' check box which solved the problem. I'm not using anything that deletes cookies or any blocker.

Re: logging in

DarrenDev — Sat, 08 Jan 2022 10:06:22 GMT

Adding a "Keep me logged in" option on the web site isn't possible I'm afraid. That only works around the issue anyway - your browser will just be working twice as hard to keep you logged in.

Just to confirm the steps once more:

If you go to the TV guide, start watching a channel, and then immediately change to a different channel using the links above it, does it ask you to log in? Or is it only after you've been watching the channel for a while that it forgets who you are?

Re: logging in

gomezz — Sat, 08 Jan 2022 10:32:34 GMT

It really would help if you told us what browser you are using and what add ons (if any) you are using. Have you tried using a different browser? I find Chrome is best for video streaming although I use Firefox for everything else.

Re: logging in

Tam1x — Sat, 08 Jan 2022 11:11:34 GMT

I'm using chrome and like I said previously I'm not using any add ons. I will just cancel BT and get my sport elsewhere.

Re: logging in

DarrenDev — Sat, 08 Jan 2022 11:21:47 GMT

You're welcome to cancel if that's your preferred option, however this problem appears to be unique to you, so it'll just be a matter of identifying what setting or software on your PC is causing it. If you could give an answer on my question above about timing, it should help

Re: logging in

Tam1x — Sat, 08 Jan 2022 11:27:05 GMT

It's very much not unique to me if you care to check social media and yes I will just cancel. Customer care at BT is non existent.

Re: logging in

DarrenDev — Sat, 08 Jan 2022 12:47:00 GMT

I'm here offering you help. What more can I do?
I've never seen anyone report this before.

Re: logging in

gomezz — Sat, 08 Jan 2022 20:50:27 GMT

1) Note that is user on user support forum albeit with BT representatives monitoring and taking on issues when needed;

2) Getting your sport from elsewhere is not much use if that sport is exclusive to BT;

3) Why are people talking about this issue on soshal meeja rather than coming on here for advice and help which would the more natural thing to do?

4) Why are you so reluctant to engage in helping us help you to resolve your issue?

5) I do not know of any others talking about this as an issue either here or elsewhere.