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EPG not correct for ch 465 today

zulu17 — Sat, 05 Feb 2022 17:59:38 GMT

guide on BT Tv Youview EPG and BT TV app does not show the Burnley Watford game as being broadcast on 465 BT Sport Ultimate HDR rather just the Welcome to Bt Sport Ultimate at 5:30 to 8:15 pm today.

Re: EPG not correct for ch 465 today

DarrenDev — Sat, 05 Feb 2022 18:06:10 GMT

Again, a last minute change. The schedule had it as only SDR even this morning.

Re: EPG not correct for ch 465 today

ozsat — Sat, 05 Feb 2022 18:10:07 GMT

This seems to be more that just a late schedule change but actually being somebody forgetting to add HDR!!

We had that a few times at the start of the season.

@DarrenDevwrote:
Again, a last minute change. The schedule had it as only SDR even this morning.

Re: EPG not correct for ch 465 today

zulu17 — Sat, 05 Feb 2022 18:22:50 GMT

So is there now no current process for managing late changes to the BT TV channel schedules.

Re: EPG not correct for ch 465 today

ozsat — Mon, 07 Feb 2022 18:36:43 GMT

The rest of the week had HDR added to the listings late - I think somebody had just forget to do it.

Re: EPG not correct for ch 465 today

zulu17 — Mon, 07 Feb 2022 21:18:00 GMT

Yes the midweek HDR games have been added to the 465 schedule. Next Saturday lunchtime fixture hasn't yet.

Re: EPG not correct for ch 465 today

ozsat — Sat, 12 Feb 2022 11:49:53 GMT

@DarrenDev- they have forgetten about HDR again this week

Re: EPG not correct for ch 465 today

zulu17 — Sat, 12 Feb 2022 19:26:19 GMT

One wonders how many examples are needed before an improved process is put in place.

Re: EPG not correct for ch 465 today

DarrenDev — Mon, 14 Feb 2022 10:59:03 GMT

I've chased again for an official explanation of why the flags aren't being set until the last minute, and re-highlighted the fact that it affects the BT TV Pro Box experience significantly. That's all I can do.

Re: EPG not correct for ch 465 today

ozsat — Mon, 14 Feb 2022 14:59:41 GMT

I'll query from my side to scheduling - currently there are no HDR programmes appearing at all for the next two weeks.

@DarrenDevwrote:
I've chased again for an official explanation of why the flags aren't being set until the last minute, and re-highlighted the fact that it affects the BT TV Pro Box experience significantly. That's all I can do.

Re: EPG not correct for ch 465 today

DarrenDev — Mon, 14 Feb 2022 15:02:55 GMT

My schedule (as of 6am) shows HDR events on the 17th, 19th, 24th, 26th, and March 9th.

Re: EPG not correct for ch 465 today

ozsat — Mon, 14 Feb 2022 15:23:55 GMT

I think somebody has got the message 🙂

@DarrenDevwrote:
My schedule (as of 6am) shows HDR events on the 17th, 19th, 24th, 26th, and March 9th.

Re: EPG not correct for ch 465 today

ozsat — Mon, 14 Feb 2022 16:07:48 GMT

Only the National League game is showing as HDR on Btv for the next eight days - nothing else!

@DarrenDevwrote:
My schedule (as of 6am) shows HDR events on the 17th, 19th, 24th, 26th, and March 9th.

Re: EPG not correct for ch 465 today

DarrenDev — Mon, 14 Feb 2022 21:26:11 GMT

Bizarrely, for all the scheduled HDR events over the next couple of weeks, an entry exists in the TV guide at the correct time for the correct duration - it just has the title "Welcome to BT Sport HDR" instead of the match name.

Re: EPG not correct for ch 465 today

zulu17 — Mon, 14 Feb 2022 22:59:31 GMT

That pattern of the Welcome programme timings has been evident for a little while. However that pattern also is occurring for those events which would be expected on the 4K channel but not on the HDR channel (eg the Rugby and the 4k european football matches.)

Re: EPG not correct for ch 465 today

zulu17 — Tue, 12 Apr 2022 20:03:32 GMT

Looks like the schedules for 465 are WRONG AGAIN . Real Madrid v Chelsea has been scheduled in the EPG .

Re: EPG not correct for ch 465 today

DarrenDev — Tue, 12 Apr 2022 20:30:52 GMT

Opposite way around this time though - scheduled on the HDR channel when it's not in HDR.

From the schedule I have, it was downgraded to SDR on April 8th, but it looks like update wasn't sent to Red Bee.

I had a call with the schedulers the day before I went on holiday, where we discussed the process and how these mistakes keep happening. We're trying to find a way to improve accuracy.

Re: EPG not correct for ch 465 today

zulu17 — Wed, 13 Apr 2022 22:27:08 GMT

Well one day on and

Looks like the schedules for 465 are WRONG AGAIN . athletico madrid v Man City has been scheduled in the EPG .

7 hours of incorrect recording over the past two days.

Re: EPG not correct for ch 465 today

DarrenDev — Thu, 14 Apr 2022 09:20:12 GMT

OK, I've raised this again.
I've also got one of my guys putting together a script to run every night that will compare the schedule with the EPG and flag any errors.

Re: EPG not correct for ch 465 today

ozsat — Sat, 16 Apr 2022 11:50:49 GMT

So the EPG was correct for today's EPL game - but it didn't record for me.