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BT Sport error code IPC6023

JaseT — Wed, 09 Feb 2022 09:17:39 GMT

I have just upgraded to Fibre 100 with Halo 3 and the BT TV Pro Box (on wifi) and have BT Sport. Everything works fine, until I try to watch BT Sport - then all I get is the IPC 6023 error message. Can stream the sport on a tablet without problem, but just can't get the game on the TV. Have followed the hard switch-off, switch-on routine, the speed test is fine - what else can I do? SO frustrating...

Re: BT Sport error code IPC6023

Carlusha — Wed, 09 Feb 2022 10:54:15 GMT

@JaseT

Perhaps a read through this topic may help :

BT Community - IPC6023 error on BT Sport

Re: BT Sport error code IPC6023

JaseT — Wed, 09 Feb 2022 11:08:21 GMT

Thanks Carlusha! I had read that post when I searched for ideas, but the solution refers to an Openreach Modem, which (as far as I know), I don't have - just the HomeHub and TV Box. I've disconnected both and re-started, but to no avail...

Re: BT Sport error code IPC6023

Carlusha — Wed, 09 Feb 2022 11:23:32 GMT

@JaseT The HomeHub is a router/modem combined, so obviously the suggestion remains valid BUT if you have already tried the reset then I am out of suggestions.

However, since your "other" devices function OK, it might be an idea to try connecting your TV box via ethernet just to check whether this is a wifi range problem.

Re: BT Sport error code IPC6023

JohnC2 — Wed, 09 Feb 2022 11:32:40 GMT

Hi @JaseT, welcome back, and sorry you're getting this error when trying to watch BT Sport.

The advice by @Carlusha is correct and if you're using wireless just test with Ethernet so we can confirm if this is the problem.

If it still isn't working try the steps below and let us know how you get on.

Check you have a working broadband connection on another piece of equipment like a laptop or PC. Extra TV channels are delivered using your broadband.
If you've got a connection, your broadband speed may not be fast enough to receive these channels - Test your speed
If your download speed is below 5mbps then you may have a broadband speed fault
If broadband is working and is fast enough then check the connection between your Hub and TV box. It should be connected with an ethernet cable rather than powerline adapters
If you still see the error message then try restarting your equipment by following these steps:

First, restart your Hub
Wait for the broadband light on your Hub to go blue
Restart your TV box, using the power switch on the back
Now check if you still receive the error

If you're watching an HD version of a channel, switch to the standard version, i.e., BT Sport 1 instead of BT Sport 1 HD

Cheers

John

Re: BT Sport error code IPC6023

Anonymous — Wed, 09 Feb 2022 11:42:44 GMT

If you have Fibre 100 then you must have FTTP, & therefore must have what is somewhat erroneously referred to as a "modem". It will be the white box, probably close to where the fibre cable enters the property.

Re: BT Sport error code IPC6023

DarrenDev — Wed, 09 Feb 2022 11:44:58 GMT

Fibre 100 is also available on FTTC (with G.Fast) @Anonymous, which wouldn't have an ONT.

Re: BT Sport error code IPC6023

JaseT — Wed, 09 Feb 2022 11:49:47 GMT

Thanks, will give it a go this evening.

Re: BT Sport error code IPC6023

Anonymous — Wed, 09 Feb 2022 11:53:39 GMT

@DarrenDev

Thanks, wasn't aware that g.fast went to 100mb.

Re: BT Sport error code IPC6023

JaseT — Wed, 09 Feb 2022 20:46:37 GMT

Hi @JohnC2

I can't connect the Homehub to the BT TV pro box via ethernet cable directly as they are in separate (but adjoining) rooms. That was the reason for upgrading the TV box in the first place. The old box used to connect via powerline adapters and I never had a problem with watching BT Sport, so didn't expect any issues. I have connected the new box that way, rebooted everything, established the internet connection is ok and then tried BT Sport only to get the same IPC6023 error. I then switched everything off, disconnected the powerline adapters, restarted with WiFi and still have the same problem.

I have tested the download speed on the My BT app on my phone and get 79mb - less than the guaranteed speed of 100mb but sufficient for BT Sport to work? The only other thing on the network is a BT WiFi extender disk. I've tried the sport with and without that plugged in but that makes no difference.

I can stream the sport to a tablet without problem, so it's not a subscription issue. Any advice you can offer would be much appreciated. Thanks!

Re: BT Sport error code IPC6023

Anonymous — Wed, 09 Feb 2022 21:48:12 GMT

Maybe worth picking up a long ethernet cable that you can route through the door on a temporary basis, just to rule out connectivity between the Box & router for certain. Unless you have a small TV you can easily place near the router & connect the Pro Box to that just to test.

Re: BT Sport error code IPC6023

RobbieMac — Thu, 10 Feb 2022 09:13:17 GMT

Hi @JaseT

Thank you for posting back!

Which variant of the BT Sport channel are you trying to watch? SD or HD? If HD, can you try the SD variant to see if the same error message comes up?

It'll be easier for us to take this offline and go through steps with you until this is sorted. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: BT Sport error code IPC6023

JaseT — Mon, 21 Feb 2022 11:36:39 GMT

By way of update - still getting the same IPC 6023 message.

OpenReach engneer has been out today and has verified that multi-cast packet data can be seen both ways on the OpenReach network and that the problem is therefore with BT as the provider. There is apparently something preventing the multi-cast packet data being delivered to the BT TV Pro Box and not with the broadband/ wi-fi (which explains why catch-up TV/Netflix, etc streams fine, but the BT Sport subscription channel does not). Can stream the sport onto tablet/phone without problem, but just cannot get it on the TV.

Re: BT Sport error code IPC6023

zippyneil — Fri, 25 Feb 2022 01:06:29 GMT

I had this issue on the standard youview box, wired into a WiFi disc. Could watch sport on the apps on the box, but not on the channel. I have FTTP.

Upgraded to Pro box and same issue.

Tried long ethernet cable, but same problem.

Tech guy coming tomorrow. Will post an update.

I haveand P

Re: BT Sport error code IPC6023

JaseT — Tue, 08 Mar 2022 21:49:56 GMT

Just by way of update - problem now solved and the football is on (at last)! The problem was at the exchange apparently, where there was some form of wrong setting that prevented multi-cast packets being delivered to me. Not a clue what that means but following weeks of head-scratching and numerous visits from Openreach and BT (each saying the fault lies with the other), we’re finally sorted.

I hope the above diagnosis assists someone else with the same problem. Thanks to all who contributed and sought to help.

Re: BT Sport error code IPC6023

zippyneil — Sun, 29 May 2022 17:32:28 GMT

Problem was fixed after 3 months, but now it's come back.

TV now connected via ethernet. Same symptoms as the multicast issue from before.

So frustrating, as each time I have to go through the rigmarole of powering everything down in order, bringing them all back, doing factory resets, etc., before BT will believe me and look their end.