This topic

LP205 & VP216 error messages when in UK

Woodsie2 — Wed, 09 Feb 2022 14:12:37 GMT

Hi, I can see this is a common problem which I have only just started getting in the last week on my smart TV's, Apple Devices and lap top after 6 months previously without any issues. My IP address is showing as Lancaster so not sure what else to do; can anyone please help?

Re: LP205 & VP216 error messages when in UK

DarrenDev — Wed, 09 Feb 2022 14:16:35 GMT

Are you also a B4RN broadband customer @Woodsie2 ?

For some reason, our system believes that ISP is in Ireland. I've asked our suppliers to investigate and fix ASAP.

Re: LP205 & VP216 error messages when in UK

Woodsie2 — Wed, 09 Feb 2022 14:22:48 GMT

Yes - switched to B4RN 6 months ago. It looks like you are already aware of this , shall I just leave it a few days and try again?

Re: LP205 & VP216 error messages when in UK

DarrenDev — Wed, 09 Feb 2022 14:29:43 GMT

Unfortunately I cannot commit to any timescales on this, but I'll be sure to post here if/when I receive confirmation that it's updated.

Re: LP205 & VP216 error messages when in UK

DarrenDev — Fri, 11 Feb 2022 12:22:25 GMT

OK, so we haven't got the proper fix in place yet with our supplier, but we've put a temporary fix in place to make sure that B4RN customers can access our services until it's sorted. Can you please confirm that you're able to access it OK now @Woodsie2?

Re: LP205 & VP216 error messages when in UK

Woodsie2 — Fri, 11 Feb 2022 14:29:39 GMT

Hi,

Yes, it is working now. Thank you for picking this up and getting a fix in place, much appreciated.