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Black text/code covering BT Sport TV screen

Bosscatt — Wed, 09 Feb 2022 22:18:32 GMT

Hi,

When trying to watch any of my BT sport channels I have a screen full of black text of programming code covering the whole screen. The channel plays in the background but the text just stays over the top of the picture the whole time. Image below shows what it looks like.

Any ideas on how to fix? I've got the 4k HD box.

thanks

Re: Black text/code covering BT Sport TV screen

DarrenDev — Wed, 09 Feb 2022 22:20:16 GMT

Have you tried rebooting the box?

Re: Black text/code covering BT Sport TV screen

Bosscatt — Wed, 09 Feb 2022 22:39:38 GMT

Yes a few times

Re: Black text/code covering BT Sport TV screen

DarrenDev — Thu, 10 Feb 2022 11:29:28 GMT

The team are baffled on this one. Could you please send me a DM with serial number of the box, and also the current software versions on it? A photo of the device information and software information screens would be OK if that's easier.

Re: Black text/code covering BT Sport TV screen

Haseldene — Thu, 13 Oct 2022 19:16:56 GMT

Hi,

Did this issue get fixed? We have had the same problem occur on our tv. We have rebooted and it still happens.

thanks.

Re: Black text/code covering BT Sport TV screen

Paul_E — Fri, 16 Dec 2022 21:13:30 GMT

I have had this same issue, was it resolved and how? @DarrenDev