This topic

Error code VC019

Diane753 — Fri, 11 Feb 2022 19:03:17 GMT

I have a Samsung smart TV and I can play the channels on at that moment but everything else I try to watch comes up with the error code. I don't have a PlayStation or anything & other apps are working fine.

Please help as I'm pulling my hair out missing everything

Re: Error code VC019

DarrenDev — Mon, 14 Feb 2022 10:51:32 GMT

If you're able to watch live TV but the clips/highlights are all failing then it sounds like you're either unable to contact (or are being blocked from contacting) our on-demand video service.

The simplest thing to check first would be a reboot of your TV, your internet router, and anything in between (e.g. wifi extenders, powerline adapters, etc). Let us know how you get on.

Re: Error code VC019

h1208nez — Tue, 15 Feb 2022 21:20:39 GMT

I have same issue on brand new Smart 4k QLED Samsung TV. I can play Live streams but on anything else I get VC019 error. I've checked settings all is fine. Wifi/router is fine as all BT sport streams work fine on my Android phone & Windows Laptop. Strangely enough, I have another 3 year old Smart Samsung TV in another room that again all streams works fine. What is the problem?

Re: Error code VC019

DarrenDev — Tue, 15 Feb 2022 21:27:05 GMT

Send me a DM with the BT ID you're logged in with @h1208nez and I'll see what your TV doesn't like

Re: Error code VC019

DarrenDev — Tue, 15 Feb 2022 21:46:35 GMT

@h1208nez unfortunately your TV is doing the same as described in https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Only-Ultimate-Channel-will-work-on-Samsung-TV-Bt-Sport-App/td-p/2158186

I can only recommend you try the steps detailed on my last post there.

Re: Error code VC019

h1208nez — Tue, 15 Feb 2022 21:47:59 GMT

Ok will have a look thanks

Re: Error code VC019

h1208nez — Tue, 15 Feb 2022 21:50:57 GMT

Ive already re-installed App and TV software updates automatically. will get in touch with Samsung

Re: Error code VC019

Diane753 — Tue, 15 Feb 2022 22:21:11 GMT

Ok, ill give it a go. I have a Samsung 32in upstairs that does exactly the same thing

Re: Error code VC019

h1208nez — Fri, 18 Feb 2022 12:02:53 GMT

@DarrenDev

re-installed BT App,

reset factory setting on TV

updated software

Reset Router

Contacted Samsung. They've checked and say "it seems that this is down to server error. However as we don't have access to the app code we cannot amend it. Have you checked with BT if they will release any future updates"

Is this likely?

To clarify, brand new Samsung TV gets VC019 code when accessing On-demand content. Its perfectly fine with Live streaming. I can watch On-demand & Live on all other devices including older version of Samsung TV.

Thanks

Re: Error code VC019

h1208nez — Fri, 18 Feb 2022 14:28:17 GMT

@DarrenDev @Diane753

Online with Samsung's in-built TV browser, can watch on demand, but can't on BT Sport App. Definitely Code issue somewhere!

Re: Error code VC019

DarrenDev — Fri, 18 Feb 2022 14:39:17 GMT

Thanks @h1208nez - that's a very interesting observation. I've raised all this with the dev team, however we're all stumped at this point. We'll keep looking.

Re: Error code VC019

collings99 — Sun, 20 Feb 2022 19:13:18 GMT

Hi,

I’ve got the same issue as above, you watch watch full match replies but no highlights of any sports.

tried, rebooting the tv, router, uninstall and reinstalling the app, factory resetting the tv but same issue. I’ve tried the tv on 4g but same issue

I have tried it on my phone and pc on same internet but same issue.

any suggestions?

Re: Error code VC019

h1208nez — Sun, 20 Feb 2022 20:05:12 GMT

Afraid not. In my experience, definitely BT Sport App issue that BT need to resolve.

On my new Samsung TV with the BT Sport App, I can watch Live streams but nothing else. On the same TV with its internet browser, I can watch Live & On-demand.

Also I can watch everything on every other device on Windows/Android/IoS.

This suggests BT Sport App new to update play-back software compatible with new Samsung TV.

Re: Error code VC019

h1208nez — Sun, 20 Feb 2022 20:12:34 GMT

@collings99

Re: Error code VC019

DarrenDev — Sun, 20 Feb 2022 20:21:09 GMT

For the app to even appear in the app store, it needs to go through certification from Samsung. Our app has been certified for all Samsung TVs from 2015 to 2022. It's not affecting all customers, so we need to try to find what's causing it for you.

Re: Error code VC019

collings99 — Sun, 20 Feb 2022 20:32:00 GMT

Looking back over the forums it’s been reported since 2020. Mines a 2021 model Samsung, is it down to a codec that the Samsung tvs can’t decodec during the playback? It’s an odd issue I’ll give you that, you would assume it would effect both streams. Ive just noticed even on the short stories you get the same error

Re: Error code VC019

h1208nez — Sun, 20 Feb 2022 20:39:57 GMT

It's certainly odd! Especially as TV's browser picks it up. I've approached Samsung. They claim its code issue with BT App.

Re: Error code VC019

collings99 — Mon, 04 Apr 2022 19:18:49 GMT

@DarrenDev Is there any updates on this do you need any further information on this to progress?

it’s been on bt forums since 2020?

on a side not is there an options to turn on the preview when fast forwarding I find this a right pain if want to watch a main race on MotoGP and you have to skip all the other races. As we can’t watch just the highlights as they don’t work!

Re: Error code VC019

DarrenDev — Sun, 10 Apr 2022 16:52:49 GMT

I'm just back from holiday @collings99 to find an email saying that we do finally have some progress on this issue. We have an update scheduled to go into internal trials next week, which should hopefully resolve this issue (or if not resolve, it should at least start giving us meaningful explanations for the failure). Assuming internal trials go well, I'd hope to see it released within the next few weeks.

As for the trickplay preview - there's no option to turn it on, but it may possibly be something that we can enable in a future update as a result of the work we're doing to fix the VC019 issue.

Re: Error code VC019

collings99 — Thu, 28 Apr 2022 19:59:45 GMT

@DarrenDev That’s great news, when’s it likely to go live for testing?

it would be a great feature, most other apps have it so hopefully it will be added on.