This topic

SKYSPORT APP - ROKU LOG-IN NOT WORKING

Tabs_79 — Wed, 16 Feb 2022 15:54:35 GMT

I can’t log into BT app on my roku device. I’m getting a ID106 error. I’ve reset my password and checked everything has been input correctly, still doesn’t work. Both app and OS are up-to-date. I was hoping to buy a sports pass and watch the game tonight.

I've also tried using the BT chat help which has wasted an hour of my life asking pointless questions that have no relevance to loggin in.

Any help would be appreciated.

Thanks,

Tony

Re: SKYSPORT APP - ROKU LOG-IN NOT WORKING

DarrenDev — Wed, 16 Feb 2022 16:11:23 GMT

ID106 usually means your device failed to connect to our authentication server. First thing to try would be a reboot of your router, just to see if that fixes it.

If you don't currently have a subscription, then I'd expect you to see ID003 or an upgrade message when trying to log in.

Re: SKYSPORT APP - ROKU LOG-IN NOT WORKING

Tabs_79 — Wed, 16 Feb 2022 16:24:08 GMT

Hi, thanks for that. Still no joy.

I've not bought my monthly pass yet as I had different issues last time after i'd bought it.

Re: SKYSPORT APP - ROKU LOG-IN NOT WORKING

Tabs_79 — Wed, 16 Feb 2022 16:50:08 GMT

just tried installing the windows BT Sports app and get the same error. I can login fine on my browser.

Terrible BT Experience

Tabs_79 — Wed, 16 Feb 2022 18:10:12 GMT

After buying a Monthly sports pass I was unable to watch BT sport on x3 different devices. After trying your web chat, getting some help from the forum and eventually phoning, my issue was no nearer to being fixed and I'd wasted nearly two hours trying to get it to work. And after all that I'm going to miss tonight's game.

For a technology company no one I spoke to seemed to have any technical knowledge, just going through the script. On the web chat in particular non of the questions had any reference to me not being able to log into my account on two of the devices (roku/windows app).

I've also got to wait up to 14 days for my refund to come through.

To top it all I also can’t seem to make a complaint online as that doesn’t seem to work

Re: Terrible BT Experience

Carlusha — Wed, 16 Feb 2022 18:33:24 GMT

@Tabs_79 How about describing the problem here? Some may have gone through the same scenario.

Re: Terrible BT Experience

Tabs_79 — Wed, 16 Feb 2022 18:43:36 GMT

I have already posted the orginal issue on the relevant area on the forum.

Re: Terrible BT Experience

Carlusha — Wed, 16 Feb 2022 18:48:56 GMT

@Tabs_79wrote:
I have already posted the orginal issue on the relevant area on the forum.

Well, you never mentioned that simple but very important point. Perhaps your vent should have been added to your original topic.

Re: Terrible BT Experience

gg30340 — Wed, 16 Feb 2022 19:10:44 GMT

I have moved your post so that as has been pointed out, your previous posts adds the context of your complaint.

Re: Terrible BT Experience

Tabs_79 — Wed, 16 Feb 2022 19:17:00 GMT

I had mentioned that I had found some help on the forum.

Re: Terrible BT Experience

gg30340 — Wed, 16 Feb 2022 19:24:07 GMT

@Tabs_79 wrote:

I had mentioned that I had found some help on the forum.

You may have done that but you did not post a link to it or mention on your latest thread what the help/problem was and not every person who uses the forum knows how to find or can be bothered to find previous posts.

Re: Terrible BT Experience

Tabs_79 — Wed, 16 Feb 2022 19:28:21 GMT

This post was about BT inability to help, as the complaints form wasn't working. I've long given up hope of actually fixing the problem.

Re: Terrible BT Experience

gg30340 — Wed, 16 Feb 2022 19:35:28 GMT

You can call BT to make a complaint and do it online.

If you are having a problem making the complaint on line perhaps if you state how it is not working you may be able to get some help from forum members.

If you do decide to do that you should include what device you are using to make the complaint and what method you are using to access the online complaints procedure.

Make a complaint | BT Help

Re: Terrible BT Experience

DarrenDev — Wed, 16 Feb 2022 19:54:47 GMT

Apologies @Tabs_79 - I had to sign off in a hurry earlier. I wish I'd told you earlier - if you were going to buy a monthly pass, definitely DON'T do it with your existing BT ID as there's almost certainly something wrong with it. Too late now though.

I checked with the dev lead before I signed off, and unfortunately there's nothing else we can get from the Roku logs - they are very basic, so we cannot tell why your device doesn't work. I've suggested to her that we improve the logging in a future update so that we can tell exactly what is causing this.

If it does prove to be an account issue then that's something I can definitely fix, if that's what you want - if it's too late for you, then that's also fine. If you'd like me to take a look, please send me a DM with the BT ID you're trying to sign in with.