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BT Sport on Sky Q

ACT1234 — Thu, 24 Feb 2022 10:26:11 GMT

I purchase BT Sport from BT. Recently changed from Sky + to Sky Q and despite having the viewing card number changed by BT I keep getting message that I do not subscribe. Can't get through to BT on telephone (I appreciate they are busy) - have used the Chat Line 3 times and they update the viewing card number and then tell me to wait 4 hours - but nothing changes.

Has anyone else had a problem when chaning to Sky Q? Any advice how to fix the problem?

Regards

Re: BT Sport on Sky Q

imjolly — Thu, 24 Feb 2022 11:00:36 GMT

I can't remember having a problem when I changed to SKY Q but I seem to remember phoning SKY for assistance

Re: BT Sport on Sky Q

ACT1234 — Thu, 24 Feb 2022 11:50:59 GMT

Hi. I have contacted Sky - it's BT who need to update my viewing card number on their system..Regards

Re: BT Sport on Sky Q

garybs29 — Thu, 24 Feb 2022 11:58:54 GMT

What box are you trying to watch on? It will only work on the main box if updated unless you have the extra box sub too

Re: BT Sport on Sky Q

ACT1234 — Thu, 24 Feb 2022 15:17:36 GMT

Trying to watch it through main box - have given BT the Sky Q main box viewing card number. Regards

Re: BT Sport on Sky Q

VeteranISPUser — Thu, 24 Feb 2022 16:19:09 GMT

Hi @ACT1234 Apologises for asking a stupid question, but you have tried power rebooting your Sky Q Main box?

Re: BT Sport on Sky Q

ACT1234 — Thu, 24 Feb 2022 18:27:32 GMT

Yes 3 times - but will try again. Regards