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BT Sport App on Humax Aura no Dolby Atmos

boogersa — Sat, 05 Mar 2022 14:16:47 GMT

I have installed the BT Sport App on my Humax Aura. I pay for BT Ultimate. I can watch programs and they correctly output 4K HDR and although I have a Sonos Beam gen 2 I am not getting Dolby Atmos. I was recently, maybe a week or so ago but I had to reboot the Aura each time I used the app for this to happen. Reboots are now not helping. All I am getting is 2.0 PCM. Can anyone help me?

Re: BT Sport App on Humax Aura no Dolby Atmos

DarrenDev — Mon, 07 Mar 2022 21:41:25 GMT

It's something I'm working on I'm afraid @boogersa - it's been reported by a few people, and I'm gradually adding more logs to each app update to tell me why it's sometimes choosing to prefer stereo even though 8 audio channels are available.

I can only apologise and say that I'll hopefully have a fix (or explanation) for this soon.

Re: BT Sport App on Humax Aura no Dolby Atmos

boogersa — Mon, 07 Mar 2022 22:13:14 GMT

Ok thanks for the reply. At least it’s not just me and it is being investigated. Is there some central hub where I can find out more about the BT sport app, release info, and upcoming or released bug fixes as you have mentioned I’m not the only one or do I wait and you will reply here?