https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220462#M1246909 Cheers all. Sorry for being dumb... everything else is on other id Thu, 10 Mar 2022 20:47:32 GMT kirkybhoy 2022-03-10T20:47:32Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220435#M1246901 <P>Tried to log in on firestick error id153. Reset router did not fix issue. Tried on phone. Error I'd 003 no account. Reset password still not working... frustrating</P> Thu, 10 Mar 2022 20:02:00 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220435#M1246901 kirkybhoy 2022-03-10T20:02:00Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220439#M1246902 <P>It's not an issue with your password <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/63223">@kirkybhoy</a>&nbsp;- we can't find a valid subscription on the BT ID you're using.</P> <P>Have you followed the steps at <A href="http://www.bt.com/help/id003" target="_blank">www.bt.com/help/id003</A> as per the error message you were shown?</P> Thu, 10 Mar 2022 20:05:42 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220439#M1246902 DarrenDev 2022-03-10T20:05:42Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220450#M1246904 Works fine on pc? Thu, 10 Mar 2022 20:20:33 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220450#M1246904 kirkybhoy 2022-03-10T20:20:33Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220451#M1246905 <P>Please follow the instructions at <A href="http://www.bt.com/help/id003" target="_blank">www.bt.com/help/id003</A> - this solves 99% of issues.</P> Thu, 10 Mar 2022 20:21:46 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220451#M1246905 DarrenDev 2022-03-10T20:21:46Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220455#M1246906 Followed instructions still can't see why it's not working Thu, 10 Mar 2022 20:35:10 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220455#M1246906 kirkybhoy 2022-03-10T20:35:10Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220458#M1246907 <P><STRONG>Step 3.Check your BT ID account role is listed as Account holder</STRONG></P> <P>&nbsp;</P> <P><SPAN>The BT ID you commented with earlier is NOT the account holder, so isn't entitled to use the BT Sport subscription.</SPAN></P> <P><SPAN>The user ID you're logged into these forums with IS the account holder - use that to log into the app instead, and it'll work.</SPAN></P> Thu, 10 Mar 2022 20:41:24 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220458#M1246907 DarrenDev 2022-03-10T20:41:24Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220459#M1246908 Got it. User name incorrect <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> Thu, 10 Mar 2022 20:44:36 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220459#M1246908 kirkybhoy 2022-03-10T20:44:36Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220462#M1246909 Cheers all. Sorry for being dumb... everything else is on other id Thu, 10 Mar 2022 20:47:32 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-by-sport-on-phone-or-firestick/m-p/2220462#M1246909 kirkybhoy 2022-03-10T20:47:32Z