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Restarting BT Sport subscription

KeithM14 — Fri, 11 Mar 2022 10:56:15 GMT

I am trying to restart my BT Sport subscription after signing into my account.

When I select "restart subscription" I just get redirected to the "customermakepaymentpaymentindex"page and get the 3 dots displaying but these just remain there indefinitely and the transaction doesn't progress. I have tried unsuccessfully using different browsers and devices.

Any help would be much appreciated.

Re: Restarting BT Sport subscription

PaddyB — Sun, 13 Mar 2022 13:29:04 GMT

Hi @KeithM14,

Thank you for posting and welcome to the Community. I'm sorry if you're having problems restarting your BT Sport Subscription. Have you been able to get this sorted? If you need a hand, I'm more than happy to take a look at this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Restarting BT Sport subscription

KeithM14 — Thu, 17 Mar 2022 10:10:26 GMT

Hi
Do you have any update at all on this issue yet please?
Thanks

Re: Restarting BT Sport subscription

RobbieMac — Thu, 17 Mar 2022 10:48:07 GMT

Hi @KeithM14

Thank you for posting back.

Sorry for the delay picking up your case. I have double checked and we do have your details. We're very light on the ground at the moment and we will get to your case as soon as we possibly can.

Thanks,

Robbie

Re: Restarting BT Sport subscription

Sarval — Wed, 31 Aug 2022 15:56:26 GMT

Hi, I’m having the same issue. Did you find a solution?