This topic

BT Sports app crashes during adverts using Airplay

IvoryTickler — Wed, 16 Mar 2022 10:49:27 GMT

The stream crashes at during every commercial break and is difficult to restart. This is a complete pain.

The same happens whether I cast from my iPhone or iPad and occurs whether I cast through Apple TV device or casting directly through Airplay on my LG tv.

I have read in the coommunity about this happening with Firestick but wanted to point out that it's not a Firestick issue as it occurs with Airplay too.

It seems there has been plently of time to sort this; why is it not fixed?

Re: BT Sports app crashes during adverts using Airplay

DarrenDev — Wed, 16 Mar 2022 12:07:17 GMT

When you say "crashes", do you mean the video stops? Possibly with error VC565? Or do you mean it actually crashes, and the BT Sport app quits completely?

p.s. the Amazon Fire issue was specific to Android TV/Amazon Fire, and has since been fixed.

Re: BT Sports app crashes during adverts using Airplay

IvoryTickler — Wed, 16 Mar 2022 12:52:25 GMT

Hi,

The stream freezes. Still picture remains on screen. No sound. Cannot reconnect until adverts are over.
No error code displayed.
The app remains open and continues to function normally.
Thanks for responding.

Re: BT Sports app crashes during adverts using Airplay

DarrenDev — Wed, 16 Mar 2022 12:56:59 GMT

OK, so that's a totally new one - never heard any reports of that. How long has this been happening for you?

Re: BT Sports app crashes during adverts using Airplay

IvoryTickler — Wed, 16 Mar 2022 15:56:22 GMT

I would say a few months but it seems to be worse more recently.

I was originally streaming from iPhone 12 or iPad 2021 to Apple TV Box connected via a Yamaha receiver to a Panasonic Smart TV.

Recently upgraded my TV to LG so don't need the Apple TV any longer so am streaming direct to the TV.

The problem seems to occur irrespective of which combination of ways I use to connect.

Re: BT Sports app crashes during adverts using Airplay

IvoryTickler — Tue, 22 Mar 2022 09:56:31 GMT

Any thoughts about the cause?

Re: BT Sports app crashes during adverts using Airplay

DarrenDev — Tue, 22 Mar 2022 10:12:21 GMT

Unfortunately the Apple team is our busiest dev team - this is one of a long list of issues they need to investigate. With Airplay (and especially Airplay 2 on your LG TV) being proprietary technology, it's completely black box to us. We're at the mercy of Apple, and they have a tendency to break or change things with each OS release.

I'm definitely not trying to make excuses - just set expectations that this may never be fixed, or it may suddenly fix itself after an OS update.

Re: BT Sports app crashes during adverts using Airplay

IvoryTickler — Tue, 22 Mar 2022 10:15:25 GMT

Ok - thanks for your quick response - I will adjust my expectations and keep my fingers crossed!

Re: BT Sports app crashes during adverts using Airplay

lhorton91 — Sat, 02 Apr 2022 19:07:27 GMT

This also happens on the app on Sony TVs. Please advise.

Re: BT Sports app crashes during adverts using Airplay

DarrenDev — Sun, 10 Apr 2022 17:03:21 GMT

@lhorton91 is this something you're still seeing happen? If so, could you please confirm the exact behaviour - on ad breaks, does the app quit completely? Or does the player stop, and it returns to the BT Sport main screen? It's not a known issue, and isn't related to the Airplay issue.

Re: BT Sports app crashes during adverts using Airplay

IvoryTickler — Mon, 11 Apr 2022 08:52:39 GMT

Hi Darren,

The picture freezes during the adverts (but not BT's own pre-advert trailers) It doesn't revert to the main screen. The app itself still works - I can get to the home screen and start again , but then it is difficult to reestablish the stream until the adverts have finished. Sometimes have to restart the app.

Having said that, it didn't happen at all on Saturday 9/4 (Everton-ManU).

Let me know if you need any more info

Simon

Re: BT Sports app crashes during adverts using Airplay

DarrenDev — Mon, 11 Apr 2022 10:29:15 GMT

Ahhh you're using Airplay from your iPhone to send to your Sony TV - I hadn't realised that Sony had added Airplay support to some models.

Did you know that we have an Android TV app that you can install directly on to your Sony TV? This would provide a much better experience for you.