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Error codes Ep102 LP205 and VP216

Ricardo2 — Fri, 25 Mar 2022 09:15:46 GMT

I am unable to watch bt sport and get the following error codes depending upon whether I am trying to watch live or not. EP102 LP205 VP216 even though I am in the uk. My broadband supplier is Plusnet. Any help appreciated as I have had no success on the phone with either bt or plusnet.

Re: Error codes Ep102 LP205 and VP216

NeilO — Fri, 25 Mar 2022 11:45:05 GMT

Hi @Ricardo2 welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems watching BT Sport. Are you using a VPN on your broadband connection?

Thanks

Neil

Re: Error codes Ep102 LP205 and VP216

Ricardo2 — Fri, 25 Mar 2022 12:36:48 GMT

Hi NeilO, thanks for the response. No I don’t have a VPN

Re: Error codes Ep102 LP205 and VP216

NeilO — Fri, 25 Mar 2022 14:15:15 GMT

HI @Ricardo2 I'm sorry I'm out of ideas, our BT Sport expert @DarrenDev might be able to offer you advice when he's next in the community.

Thanks

Neil

Re: Error codes Ep102 LP205 and VP216

DarrenDev — Sat, 26 Mar 2022 06:19:06 GMT

Apologies - I'm currently on holiday until April 10th.

If you email tv.apps@bt.com with the BT ID you're logged into the app with and the error codes you're seeing, I'll ask someone to take a look in my absence.

Re: Error codes Ep102 LP205 and VP216

Ricardo2 — Sat, 26 Mar 2022 08:04:41 GMT

Thank you, I’ll do that. Enjoy your holiday.