This topic

Sport App

Keithr5 — Sun, 03 Apr 2022 08:56:58 GMT

When trying to access live content on sport app get message LP110. Factory reset home hub but made no difference.

Re: Sport App

DarrenDev — Sun, 03 Apr 2022 09:30:21 GMT

You're not the only one raising this. I've asked one of my colleagues to investigate, as it suggests an issue at our end.

Re: Sport App

DarrenDev — Sun, 03 Apr 2022 09:41:18 GMT

Are you using an Amazon tablet @Keithr5 ? We don't support Amazon tablets, which is why this wasn't picked up in testing.

We're trying to find a workaround, but it may require another client update which will take a few days.

Re: Sport App

mrdanielmcfaul — Sun, 03 Apr 2022 13:03:47 GMT

Same here. Has been working (fairly) flawlessly on my Amazon Fire 10 tablet for months now, all of a sudden getting LP110 errors on all live game (not on on demand stuff). Restarted / uninstalled / logged out and in etc.

Re: Sport App

Allen1963 — Sun, 03 Apr 2022 13:17:41 GMT

You can add me to the list of customers who have Amazon tablets (both 7 and 10") that suddenly decided BT sport live content was unusable... LP110 error

Re: Sport App

Keithr5 — Mon, 04 Apr 2022 07:09:38 GMT

Had an hour which I'll never get back onto technical assistance which I think was probably in India, eventually was good the fault was with my internet connection which was a load of rubbish. All has been working perfectly but BT have now decided live content to Amazon tablets no longer available. My contract finishes shortly and unless this is resolved quickly I will cancel

Re: Sport App

garybs29 — Mon, 04 Apr 2022 08:32:50 GMT

@Keithr5wrote:
BT have now decided live content to Amazon tablets no longer available. My contract finishes shortly and unless this is resolved quickly I will cancel

You have read message 3 right? Why would they be trying to fix it if they'd decided to no longer offer it?

Re: Sport App

Keithr5 — Mon, 04 Apr 2022 11:00:44 GMT

You obviously haven't read message 3 correctly

Re: Sport App

DarrenDev — Mon, 04 Apr 2022 12:43:38 GMT

Due to major football matches on this week, we're unable to release the fix to everyone in the Play Store.

We'll be releasing to the beta group either later today or tomorrow - if you want the fix sooner, you can join the beta using the button shown half way down the BT Sport app details page in the Play Store.

Otherwise, it'll most likely be next week before it can be released to everyone.

In the meantime, we're updating the LP110 error message to something a little less obtuse.

Re: Sport App

DarrenDev — Mon, 04 Apr 2022 16:55:12 GMT

Update: we've managed to implement a workaround at our end. Normal service is resumed.

Re: Sport App

DarrenDev — Tue, 05 Apr 2022 10:41:42 GMT

Urrgh. Another update: for contractual reasons, we've been forced to REMOVE the workaround.
An app update will be required to fix this - it'll be in beta later today, and released for everyone later this week.
Older or lower powered Amazon tablets may experience a degradation in video quality or performance following the update. This is unfortunately unavoidable.

Re: Sport App

Keithr5 — Wed, 06 Apr 2022 06:50:26 GMT

What a waste of time. Unless this is resolved soon I intend to cancel my BT sport subscription.

Re: Sport App

DarrenDev — Wed, 06 Apr 2022 08:21:39 GMT

Did you read my post directly @Keithr5 ? The fix is there now if you want to join the beta.

Note: threatening to cancel won't change the fact that Amazon tablets aren't "supported". There are contractual reasons why we don't offer BT Sport for tablets in the Amazon app store. We'll fix obvious bugs in the app, but if turns out your tablet is too low powered to provide a decent viewing experience then there's nothing we can do about it.

Re: Sport App

Keithr5 — Wed, 06 Apr 2022 08:54:53 GMT

Why was live content BT Sport working perfectly on my Amazon tablet until recently. Obviously cancelling contract will not change things but it will give me some satisfaction not paying £17 per month for an app which I cannot get full access

Re: Sport App

DarrenDev — Wed, 06 Apr 2022 09:10:18 GMT

As part of the 2021/22 football season contract, we were required to move to secure video streams to reduce video piracy. All clients moved across last year, including the Android app.

We turned off the insecure video streams last week, and it turns out Amazon devices were still using them due to a bug in the app.

There are a few older and/or lower powered Android devices that stopped supporting BT Sport as a result of the move last year. This is unavoidable. I believe the same will be true of the lower powered Amazon tablets - they might still work, but video may become jumpy, or drop to a lower quality. Newer tablets will cope fine.

As things stand, we're in a grey area - Amazon tablets aren't supported, but the app works if users choose to manually install the Google Play Store on them. We may be contractually required to block this from working in future, but for now we're leaving it open.

Re: Sport App

bradshort — Sat, 09 Apr 2022 11:01:19 GMT

Thanks for your active support. I can confirm app it now working on an Amazon fire FHD 10.1