This topic

Connection charge

philuttley — Tue, 05 Apr 2022 12:53:57 GMT

I recently set up a BT TV account to watch the Woman's ICC Cricket World Cup. As well as the £29.99 per month, I paid a connection charge upfront. As the competition has ended, I don't need this account any more so I'm thinking of cancelling. If I do, but then want to set it up again some time in the future, will I be charged the connection charge again?

Re: Connection charge

JohnC2 — Tue, 05 Apr 2022 16:32:08 GMT

Hi @philuttley, welcome to the forum, and thanks for posting.

How were you watching BT Sport on this package?

Cheers

John

Re: Connection charge

philuttley — Tue, 05 Apr 2022 19:12:08 GMT

Through a YouView box

Re: Connection charge

JohnC2 — Tue, 05 Apr 2022 19:23:16 GMT

Hi @philuttley, thanks but that's not a BT TV package. By any chance are you using this Talk Talk package?

If yes then the activation fee would apply if you cancel and reorder again at a later date.

Cheers
John

Re: Connection charge

philuttley — Wed, 06 Apr 2022 10:47:08 GMT

Thanks, John.

Yes, it's the TalkTalk package

Cheers

Phil