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My By subscription

Liamheaton — Wed, 04 Nov 2020 09:55:10 GMT

My not subscription isn’t working and has been coming up with Error code BTP-269 does anyone know what this means? I have tried factory resetting but nothing

Re: My By subscription

JohnC2 — Wed, 11 Nov 2020 09:31:03 GMT

Hi @Liamheaton welcome to the forum and sorry you are getting this error code.

Are you still experiencing this issue?
If so please can you check that your Software is up to date?
Are you connected from the hub to the BT TV box via Ethernet cable?

cheers

John

Re: My By subscription

Liamheaton — Thu, 12 Nov 2020 19:22:13 GMT

Hi sorry just seen this message it says our by account is suspended but we are up to date with our bills?

kind regards