This topic

Now TV App

Hardough — Mon, 09 Nov 2020 20:42:13 GMT

My Now TV app has not been working via my box for weeks. Everytime I try to view anything which the app is needed to access I get the following message 'Sorry, Now TV is currently unavailable' I have reset, rebooted everything that can be, with no success and I have checked that everything is updated and everything is as it should be. Tempted to request a refund.

Re: Now TV App

NigelB72 — Mon, 09 Nov 2020 20:55:35 GMT

Have you tried updating the Youview software and apps?

Re: Now TV App

Hardough — Tue, 10 Nov 2020 19:57:47 GMT

Hiya, yeah I have and it looks like everything is up to date. Not sure what else to try

Re: Now TV App

zulu17 — Tue, 10 Nov 2020 20:51:25 GMT

Which of the maintenance mode resets have you performed on your Youview box ?

Are you able to sign out of the Now Tv App (it woulds be in the My Account section of the App) ?

Re: Now TV App

Hardough — Wed, 11 Nov 2020 04:24:29 GMT

Hi there,

I have checked for software updates. I have tried to update the apps. Rebooted my router, rebooted my box. Unfortunately, I can't get into the NowTV App in order to sign out.

Re: Now TV App

zulu17 — Wed, 11 Nov 2020 21:52:23 GMT

Probably worth trying a maintenance mode reset

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

(factory reset option 2 to keep recordings)

Re: Now TV App

Anonymous — Wed, 11 Nov 2020 22:27:17 GMT

@Hardoughwrote:
My Now TV app has not been working via my box for weeks. Everytime I try to view anything which the app is needed to access I get the following message 'Sorry, Now TV is currently unavailable' I have reset, rebooted everything that can be, with no success and I have checked that everything is updated and everything is as it should be. Tempted to request a refund.

What box do you have? I have just logged onto my NowTV account , went to Devices and saw the following message "Older YouView boxes can no longer support NOW TV."

There is also a link there to check if your box is one of them but, of course, it's a dead link (really useful).

WRT your message 5; you can register up to 6 devices but if you're at your maximum and can't log out from your box then you can delete the device online which presumably will also log you out on that device.