https://community.bt.com/t5/Archive-Staging/Prime-video-activation/m-p/2122336#M1247319 <P>Hi I added prime video to my big sports package over the phone and the person said it would work today. But I have no idea how to get it to work as I didn't mention my email and so there is no activation link. Should it just work without it or do I need to do something else?</P> Wed, 16 Dec 2020 10:52:38 GMT sma20sjd 2020-12-16T10:52:38Z https://community.bt.com/t5/Archive-Staging/Prime-video-activation/m-p/2122336#M1247319 <P>Hi I added prime video to my big sports package over the phone and the person said it would work today. But I have no idea how to get it to work as I didn't mention my email and so there is no activation link. Should it just work without it or do I need to do something else?</P> Wed, 16 Dec 2020 10:52:38 GMT https://community.bt.com/t5/Archive-Staging/Prime-video-activation/m-p/2122336#M1247319 sma20sjd 2020-12-16T10:52:38Z https://community.bt.com/t5/Archive-Staging/Prime-video-activation/m-p/2122352#M1247320 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/284298">@sma20sjd</a>, welcome to the forum and sorry you can't access the Prime video service. You should receive an activation email within a few minutes of your order been placed see <A href="https://www.bt.com/help/tv/amazon-prime-video-on-bt-tv#:~:text=Existing%20customers%20can%20add%20Prime,membership%20via%20your%20TV%20box." target="_blank">How Do I Get Started With Prime Video On BT TV</A>.&nbsp;<BR /> Would you check your online account via <A href="http://www.bt.com/mybt" target="_blank">MyBT</A> and confirm that the order was placed ok and has completed.<BR /> Cheers</P> <P>John</P> Wed, 16 Dec 2020 11:41:29 GMT https://community.bt.com/t5/Archive-Staging/Prime-video-activation/m-p/2122352#M1247320 JohnC2 2020-12-16T11:41:29Z