https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-NowTV-or-BT-TV-Apps-with-BT-Username-Error/m-p/2133325#M1247418 <P>Hi BT forums,</P><P>I am a new customer with BT and I have received the order confirmation information which asks me to sign in to NowTV and the BT TV app to begin streaming content. I am unable to sign in to either - when I sign in with the BT TV I keep getting error code WJ931 and NowTV doesn't recognise my BT ID email address.</P><P>Please help!!</P> Thu, 21 Jan 2021 13:16:41 GMT AJPM56 2021-01-21T13:16:41Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-NowTV-or-BT-TV-Apps-with-BT-Username-Error/m-p/2133325#M1247418 <P>Hi BT forums,</P><P>I am a new customer with BT and I have received the order confirmation information which asks me to sign in to NowTV and the BT TV app to begin streaming content. I am unable to sign in to either - when I sign in with the BT TV I keep getting error code WJ931 and NowTV doesn't recognise my BT ID email address.</P><P>Please help!!</P> Thu, 21 Jan 2021 13:16:41 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-NowTV-or-BT-TV-Apps-with-BT-Username-Error/m-p/2133325#M1247418 AJPM56 2021-01-21T13:16:41Z https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-NowTV-or-BT-TV-Apps-with-BT-Username-Error/m-p/2133397#M1247419 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286062">@AJPM56</a> welcome to the community and thanks for posting, I'm sorry to see you're having problems with the TV apps.&nbsp; Are you using a newly set up BT ID that has your new account number associated to it?</P> <P>Thanks</P> <P>Neil</P> Thu, 21 Jan 2021 15:38:31 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-log-in-to-NowTV-or-BT-TV-Apps-with-BT-Username-Error/m-p/2133397#M1247419 NeilO 2021-01-21T15:38:31Z