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NOW TV access not working on other devices

StevieJ — Tue, 02 Feb 2021 23:06:38 GMT

I've recently been put on to the new package with the Now TV pass. I can log in and use the app on the BT box fine but when I use the same login details on a laptop or other device with the Now TV app they show me as having no active passes or registered devices.

It seems that even though the login details I'm using are the same the two are not linked for some reason. Can someone please offer some advice and a fix for this.

Thanks

Steve

Re: NOW TV access not working on other devices

Les-Gibson — Wed, 03 Feb 2021 01:09:54 GMT

If you go to nowtv.com/gb/account/account-details (as below) from a laptop or pc, do you get the "Manage Settings in BT" message as below

Re: NOW TV access not working on other devices

Petertinypop126 — Wed, 03 Feb 2021 02:14:21 GMT

Hi go to nowtv.co.uk and view your account from there

Re: NOW TV access not working on other devices

StevieJ — Wed, 03 Feb 2021 08:12:02 GMT

No. It says there are no active passes or devices registered.