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IPC6023

Blackledge — Sat, 20 Feb 2021 17:24:51 GMT

Hello, having issues with watching the Internet channels (particularly bt sport and sky sports) on BT TV. We have a bt hub and box, connected together by an ethernet. The Internet is working and connecting to the TV - we can use the apps fine. Just not the Internet channels - showing error IPC6023. I've trouble shooted, followed all instructions, restarted hub and TV box, checked the connections etc. None of it is working. We have been watching the sports channels with no problem for months, was even working fine this morning, but suddenly this error has appeared. Any suggestions welcome

Re: IPC6023

NeilO — Sat, 20 Feb 2021 19:18:55 GMT

Hi @Blackledge I'm really sorry to see you're having problems with the internet channels. Do you have a white Openreach hub? If you do can you try the steps on this link to reset the Openreach ONT?

Post back and let me know how you get on.

Thanks

Neil

Re: IPC6023

JohnC2 — Wed, 24 Feb 2021 09:48:43 GMT

Hi @Blackledge did you try as Neil suggested and has it resolved this error?

cheers

John